Job Description

We help people maintain an active lifestyle outside of the gym!

For over 20 years the Versa Products group of brands has been engaging with customers who want to have the flexibility to sit or stand while working at their desks. We are straight to consumer local manufacturer of the highest sought after electric standing desk.

We are looking for people who have a passion for providing solutions and truly enjoy engaging with customers. If that is you, APPLY TODAY!

Our Customer Support Specialists are vital to our brand's success as they are both brand ambassadors and customer advocates. These customer and production-facing professionals are empowered and equipped to deliver WOW experiences to every customer.

YOU WILL​:

Communicate directly with customers via phone, email and live chat.

Solve delivery issues, transaction problems, and customer experience complaints to exceed customer satisfaction.

Become an expert on the full brand catalog and provide assistance to suit a customer’s unique needs.

Assist our leadership team to create programs and initiatives to make our customers’ experiences even better.

Share your valuable insight with our product, marketing, and technology teams regarding customer needs and feedback.

YOU’RE A GOOD MATCH IF YOU ARE:

• A nimble troubleshooter – You don’t believe in following a specific path to solving every problem and are comfortable making judgment calls. You quickly understand the issue and create a personalized/tailored solution for each customer.
• A skillful guide – You clearly walk the customer through the resolution and set expectations for delivery.
• A reputation builder – Your strong ability to display your expertise and exceed customer expectations means you’re the one shaping customers’ opinions of our brand.
• Resilient – You can quickly move past negative interactions
• Great communicator – You know just the right way to respond, whether via chat, email, or phone.

REQUIREMENTS:

• Must have a minimum of 3-5 years customer service experience with a technical background in troubleshooting
• Knowledge of RMAs and returns processing
• Experience using a CRM, Zendesk or similar

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