Job Description

RESUMES WITHOUT COVER LETTERS WILL NOT BE CONSIDERED.

YOUR JOB:

You will communicate directly with customers, primarily through email and phone, and work closely with our internal sales, engineering, dealer manager, and admin team to ensure a personalized experience with VersaTube from the start. If you are SERIOUS about providing a customized and memorable experience, using creative solutions while dazzling our customer base, we want to speak with you.

OUR TEAM AT VERSATUBE:

VersaTube Building Systems Customer Experience Team is composed of passionate individuals who care about our brand, and the journey of our customer. We pride ourselves on being thorough, proactive, and structured. This diverse team will not only enhance the skills that you already have, we will help to train the right individual in evolving their skill sets. We are true problem solvers that pride ourselves on resolving issues at the root, and getting better at doing so, every day.

ABOUT YOU:

Qualifications

Customer service 5+ years (management a plus)

Computer Savvy (troubleshooting own equipment, ensuring equipment is in a good working order)

Have a computer with a (1.6 GHz processor or above), high speed internet, headset

Must be able to follow standard operating procedures with a basic understanding of root cause analysis

Your focus:

Order Confirmations for both customer direct and mass merchants

Open and manage tickets, customer issues, resolutions and follow ups.

Alert internal channels prior to any custom issues arising

Help customers navigate and complete purchases online at Versatube.com

Handle issues that apply to sales support, installation of both frame and sheet metal, shipping and delivery, and engineering.

Maintain account statuses

Navigate website and CRM systems

Handle customer escalations