Job Description

JOB DESCRIPTION - VERSIANT CORPORATION

JOB TITLE: Level 2 Onboarding Engineer

PRIMARY ROLE:

Primarily responsible for onboarding of new customer environments, learning the requirements of those environments, working with senior management and engineering in following the onboarding process, and writing and training the Service Desk and fellow Level 2 support engineers in the onboarded customer environments. This position will require travel and onsite time at customer environments. You will need to possess customer facing skills, professional demeanor, and technical skills.

CHARACTER TRAITS:

The following are the character traits we are looking for in all employees. If the following sounds like you, then we are off to a good start.

· Integrity – work responsibly alone, prioritize time, and can work with leadership to adjust priorities to support the team as required.

· Curiosity – great technologists are very curious, we want to understand how things work, desire to learn more, press through a technical challenge to solve complex problems, that is what we do.

· Teachable – No engineer is an expert in everything, therefore, humble enough to listen and learn from others. Wisdom to know when to stop troubleshooting and pick up the phone to get support from an expert. Teachable people share their knowledge; Level 2 engineers are expected to mentor other employees.

· Initiative – ability to identify what needs to be done and take initiative, provide guidance for others to produce results.

· Support/Teamwork – utilizes their skills and talents to help the team succeed. Quality documentation and occasional training and guidance are highly valued.

· Business Impact – understand the impact of their work on both Versiant and Customer. Know how to drive value into both organizations.

REQUIRED TECHNICAL SKILLS:

Versiant utilizes leading technologies to service Customers and ensure solutions meet their business requirements.

· Experience with all aspects of desktop and laptop hardware setup/maintenance, including installation and configuration of hard drives, NIC's, printers, and other PC accessories.

· Experience with Azure, Windows Virtual Desktops, and virtual computing environments.

· Experience with Windows Server applications and systems. Such as DNS, DHCP, ISS, Exchange, SharePoint, etc...

· Working knowledge of relational database concepts.

· Knowledge of TCP/IP and Windows networking fundamentals.

· Expertise in creating and maintaining technical documentation.

· Expertise with Microsoft Office 365 Applications.

· Experience with client setup for wireless networks.

· Experience working with customers in person and over phone/email/chat in a professional and helpful manner.

· Microsoft Certifications Preferred.

REQUIRED GENERAL SKILLS:

Documentation skills, candidate must see documenting work and knowledge as fundamental to troubleshooting and problem solving key to their job.

Fundamental trouble shooting skills and critical thinking capabilities.

Self-starter and personal spirit of inquiry and learning. Versiant needs technical people that have a drive to learn.

Ability to self-manage, discipline to work remote.

Experience with fundamental managed service provider processes such as ticket management, project task-based work and reporting to a project manager.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

EXPERIENCE:

Possess the ability to communicate and demonstrate your ability to execute, with excellence, the above technical requirements.

COMPANY CULTURE:

Versiant is a rapidly growing company, with a wonderful team of professional technologists who work together to produce better technology experiences for our customers. These experiences enhance their businesses and produce value for their leadership teams. If you love technology, there are many directions you can branch into. Additionally, you get to experience technology across many different verticals, greatly enhancing your professional skills.

FUTURE:

Your future path can promote you to Architect Team and/or potential leadership opportunities as the company continues to grow.

Company Description

Versiant is an IT managed services and maritime software company, comprised of business and technology professionals serving clients throughout the world. We have helped large enterprise customers leverage technology to gain competitive advantage and make their businesses more responsive to the changing demands of an increasingly global, Internet-driven and competitive marketplace. We improve business performance through the effective use of technology and provide exceptional solutions geared specifically to meet the needs of our clients. Our expertise in managing systems and networks allows our customers to be competitive and stay focused on their core business objectives. We provide a range of services to help create strategic plans, evaluate solutions and deploy the technologies required to achieve the institution's goals. Company website: http://www.versiant.com