Lord Fairfax Community College (LFCC) is a comprehensive, nonresidential, two-year public institution of higher education with 4 locations-the Fauquier and Middletown Campuses, the Luray-Page County Center and the Vint Hill Site and outreach sites throughout the College's service region. The service region includes the counties of Clarke, Fauquier, Frederick, Page, Rappahannock, Shenandoah, and Warren and the city of Winchester.  

LFCC’s Middletown Campus and Luray-Page County Center are nestled within the Shenandoah Valley with easy access to a wide variety of outdoor recreational activities, historical sites, and a welcoming network of towns and cities where families grow and diverse business thrive.

LFCC’s Fauquier Campus and Vint Hill Site are located within the Upper Piedmont region of Virginia.  Situated in Fauquier County, and located just 40 miles west of Washington, D.C., this area offers the beauty of country living with easy access to the international community of our nation’s capital.

LFCC offers more than 75 associate degree and certificate programs in a wide variety of disciplines, in addition to workforce preparation programs for employees and employers. LFCC offers a variety of day, evening, weekend and distance learning classes. As one of the fastest growing community colleges of the Virginia Community Colleges, LFCC serves over 9,100 unduplicated credit students and approximately 1,200 employers with business and professional development through Workforce Solutions. In terms of student enrollment, LFCC is the seventh largest of the 23 colleges of the Virginia Community Colleges.

The incumbent will be working a varying schedule to include weekdays, evenings and Saturdays up to 28 hours per week. Responsibilities include administering and proctoring computer- and paper-based exams for the College. Process testing fee payments and perform general office and clerical tasks, including but not limited to answering and making phone calls, writing and sending emails, faxing, data entry, maintain filing systems and meet various ongoing deadlines. Provide excellent customer service, including physically assisting, and training faculty or students with use of testing and adaptive software technologies in a courteous and respectful manner, are a critical part of this position. Maintain consistent communication with supervisory and staff and model appropriate academic attitudes and behaviors with staff, faculty and students. Frequently communicate accurate information from student inquiries about the college. Troubleshoot computer hardware and software and problem solve issues that may arise thought the work day. Regularly move about the office and position self to access file cabinets, assist and monitor student testing, maintain and operate computer and other office productivity machinery (i.e., copy machine, and computer printer), including crawling under desks. Able to make decisions independently and interpret applicable federal, state, college and vendor regulations, standards, policies and procedures. Accurately record data into the Student Information System and submit necessary incident reports in a timely manner. Attend training throughout each semester as established by the supervisory staff. In addition, the incumbent is responsible to independently open and/or close the day-to-day operations of the Testing Center.

Required Skills

• Strong computer hardware, software, internet, and troubleshooting skills
• Proficiency using Windows operating systems, Microsoft Office Suite, Google Drive, adaptive technologies and classroom monitoring software.
• Excellent organizational, problem solving, and attention to detail skills
• Excellent verbal and written interpersonal communication skills
• Willingness and ability to learn and multitask in a fast-paced office environment
• Demonstrated ability to work independently and as a team
• Ability to understand and interpret written and oral instructions effectively and professionally
• Ability to train and physically assist others
• Uphold high levels of professionalism and student confidentiality at all times
• Possess a high level of integrity and personal responsibility

Required Experience

• Associate Degree or higher preferred, or equivalent training/experience
• Minimum of one year administrative office work experience, as well as customer service, receptionist / switchboard experience
• Experience working with a diverse student population
• Experience in business or higher education office systems, information and learning management systems such as, PeopleSoft and Canvas, BlackBoard
• Experiences related to community college or higher education
• Experience using Windows operating system, including programs Microsoft Word, Excel and Outlook, and Google Drive cloud computing
• Considerable experience with record keeping, filing and data entry
• Demonstrated ability to multitask and work with minimum supervision
• Extensive experience utilizing email, internet, copier, scanner and related office products

• Strong computer hardware, software, internet, and troubleshooting skills
• Proficiency using Windows operating systems, Microsoft Office Suite, Google Drive, adaptive technologies and classroom monitoring software.
• Excellent organizational, problem solving, and attention to detail skills
• Excellent verbal and written interpersonal communication skills
• Willingness and ability to learn and multitask in a fast-paced office environment
• Demonstrated ability to work independently and as a team
• Ability to understand and interpret written and oral instructions effectively and professionally
• Ability to train and physically assist others
• Uphold high levels of professionalism and student confidentiality at all times
• Possess a high level of integrity and personal responsibility