We’re looking for an enthusiastic, highly motivated customer service representative with administrative experience to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. You’ll be responsible for responding to customer inquiries, admin tasks, coordinating, mitigating service problems, and providing an exemplary customer experience. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! Responsibilities: • Work closely with the sales lead to stay up-to-date on service and product knowledge • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries • Communicate frequent customer suggestions to the team to troubleshoot • Answering phone calls • Calling clients and technicians • Scheduling field jobs with technicians, clients, and homeowners • Provide excellent customer service and maintain client relations • Data entry • Preparing and gaining work authorizations • Assist in acquiring billing information for clients and insurance companies Qualifications: • High school diploma, G.E.D. or equivalent • Experience working in a customer-oriented atmosphere • Must possess exemplary interpersonal skills, communication skills, and active listening skills • Customer service experience required • Dispatching or scheduling experience a plus • Detail oriented • Must be able to work at a fast pace • Must live within daily driving distance of the office • In office position • Working right in USA Compensation: $50,000 - $55,000 at plan

• Answering phone calls • Calling clients and technicians • Scheduling field jobs with technicians, clients, and homeowners • Provide excellent customer service and maintain client relations • Data entry • Preparing and gaining work authorizations • Assist in acquiring billing information for clients and insurance companies