Job description
Our client, a large healthcare organization is seeking a dynamic and motivated candidate with experience in running outbound call and text campaigns and pilot new technologies in our innovation center.
Administers outbound campaign phone calls and texts. Tests new call center technology components and leads pilot testing of such technology.
The Data Analytic Consultant provides support in making strategic data-related decisions by analyzing, manipulating, tracking, internally managing and reporting data. These positions function both as a consultant and as a high-level data analyst. The position works with clients to develop the right set of questions/hypotheses, using the appropriate tools/skills to derive the best information to address customer needs.
Essential Functions:
- Provides consultation to clients, including organizational leadership and guides work towards actionable outcomes.
- Regularly measures the impact of business decisions on clients and customers.
- Evaluates effectiveness of actions/programs implemented&makes recommendations.
- Works with clients and staff to identify opportunities and methods to improve efficiencies with analysis.
- Provides support to peers and mentoring to junior staff including: technical&programming assistance, project management and scoping, documentation review and support.
- Directs and executes creative analytic approaches that lead to actionable outcomes which further promote organizational goals.
- Proactively recognizes potential issues, develops plans to address and understands how to communicate these steps to department leadership and clients.
- Analyzes and develops complex logical db designs, data models, and relational data def in support of corporate and client area info systems requirements.
- Participates in the development of outcomes and process measures, including technical specifications, to enable measurement and evaluation.
- Builds sophisticated statistical models and forecasting tools using databases.
- Defines and frames complex multi-dimensional healthcare issues and develops time tables/processes for decision making.
Qualifications:
- Minimum five (5) years of work experience.
- Bachelor's degree OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
- Thorough knowledge of policies, practices and systems.
- Complete understanding and application of principles, concepts, practices, and standards.
- Full knowledge of industry practices.
- Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Self-starter requiring little supervision.
- Skills in assessing a problem, identifying possible causes, and pro-active implementation of solutions.
- Reporting skills.
- Attention to detail, and good data tracking skills and are organized
- Able to design and execute various types of outbound phone call or text campaigns.
- Must understand telephony concepts and exhibit knowledge on various campaign types.
- Superior communication skills.
- Analytical thinker.
- Coordinate pilots/proof of concepts with Contact Center technology.
- Project coordination skills.
- Effectively work cross-functionally across the organization to shape solutions to meet client needs.
- Knowledge of Alteryx, SQL, Genesys is a plus.
- Bachelor's degree AND five (5) years of work experience OR a master's degree AND three (3) years of work experience preferred.
- Knowledge of health care industry preferred.