Job Description

We have an exciting opportunity for you as a CLIENT SUPPORT ANALYST, working in the Energy Operations Department at VERVANTIS Inc. an energy, sustainability, and utility bill management specialist providing advice, software, and expertise to lARGE AND MEDIUM-SIZED COMPANIES ACROSS NORTH AMERICA.

The company manages a diverse portfolio of clients in the retail, real-estate, medical, and industrial sector from its headquarters in TEMPE, AZ where it is operationally responsible for the processing and payment of hundreds of thousands of utility accounts and the purchase of several billion dollars in energy spend.

Vervantis is focused on streamlining energy, utilities, and environmental management processes so that businesses can focus on revenue based activities rather than costly administrative tasks. The company is SOC 2 Type 2 certified and CCPA compliant, which means data is secure and it is a company you can trust.

In this position, you would be in charge of client inquiries including but not limited to data analysis, utility account opens and closes, and consulting.

PURPOSE AND SCOPE

• The Client Support Analyst primary role is to support the contracted client deliverables and provide support for consulting projects.
• This role requires a high level of diligence on client and operational data and will require direct contact with utility companies and clients regularly.

DUTIES AND RESPONSIBILITIES

• Respond to client and internal inquiries, analyze large data sets, research market changes.
• Support clients in required set up and close of their utility accounts.
• Review client utility billing variances and provide resolutions.
• Review new projects, analyze client specific needs, perform research, and write reports.
• Work with external and internal sources to retrieve and interpret client data from the utility billing system and associated databases.
• Work with internal commodity and analysis teams to produce contract validations, financial reports, summary reports, variance reports, utility rate optimizations and various other ad-hoc reports.
• Provide concise and well supported recommendations to clients.
• Investigate business systems, identify options for improving and bridging the needs of the business with the use of technology.

SKILLS

• Customer service skills desired.
• Solution-oriented without the need for a defined process.
• Work independently, utilizing strong time and task management skills.
• Ability to think critically and solve problems, both analytically and creatively, in a high-pressured environment.

OTHER

• Participate in the development of department and individual goals.
• Participate in company meetings as required.
• Assist with and/or participates in client conferences, meetings, and presentations.
• Attend industry conferences & functions as requested.
• Attend industry-related training courses where identified.
• Assist with special projects as required.

This is a full time position is located in our Tempe offices. Vervantis does provide healthcare, paid time off, paid holidays, flex time, and company volunteer programs. We do not provide relocation assistance.

If interested, please forward your resume including salary requirements. Thank you

Company Description

Vervantis is fast becoming a leader in the energy advisor space managing major clients in the commercial and industrial sector, clients include Washington Prime Group, Aarons Furniture, Penske Trucks. Our deep knowledge of energy and utilities has been invested in proprietary software designed to streamline the day to day management and administration of end-user energy and utilities. Now in our fourth year of strong growth over 100% p.a., we seek motivated individuals to join our team and grow with us.