Practice Manager - Hoffman Animal Hospital - Annapolis, Maryland

Are you looking to continue your career in Practice Management as part of a collaborative team with an excellent culture, low turnover, and love for giving back to the community?

Hoffman Animal Hospital, located in Annapolis, Maryland is a Fear Free Practice focused on small animal preventative care, medicine, dentistry, and basic soft tissue surgery. We have two incredibly strong full-time doctors and multiple consistent relief/part-time doctors, as well as a highly skilled technician team. Our updated facility includes well-maintained boarding, hospitalization, and isolation areas - check out our video tour here.

Hoffman Animal Hospital truly embodies VetEvolve's core value of SERVE. Our Medical Director, Dr. Carrie Muller, recently launched her Message to Garcia Program, providing free wellness care to veteran support dogs. She also heads up VetEvolve's Support from the Start program, a fun-filled series of wet labs for our new graduate vets to come together for mentorship, learning, and fellowship throughout the year. Visit our Facebook page to learn more!

The Practice Manager has shared authority and decision-making responsibilities over all business aspects of the hospital. In partnership with the Medical Director, the Practice Manager plays a vital role in the hospital managing day-to-day operations, allowing the medical team to devote their time to delivering the highest quality veterinary care. The Practice Manager ensures the highest level of service and care are provided to clients and patients and optimizes the growth of the hospital. The Practice Manager operates an effective and productive hospital team, ensures a safe and engaging hospital environment, and seeks to continually improve the patient care, client service, medical quality and business performance of the hospital.

Hoffman Animal Hospital is a VetEvolve practice. VetEvolve is a network of 35 practices, concentrated in Maryland, Virginia, Tennessee, West Virginia and Pennsylvania. As reflected in our motto “Happy Here”, VetEvolve works to not only help our clients and their pets live healthy, happy lives but also to ensure local leaders, doctors, technicians, and support staff grow in their careers with the same happiness. We prioritize our people above all else — investing in our dedicated team members to provide the support they need to do what they love. Learn more about VetEvolve via our website, LinkedIn, and Facebook. Check out the blog page to read stories of team members who have enjoyed career growth with VetEvolve.

Why choose to grow your career with VetEvolve?

• Strong likelihood of career advancement for high performers - over 40% of VetEvolve's central team are a result of internal promotions

• Industry-leading team member retention rates

• A network of supportive, highly experienced professionals for consultation and collaboration

• Routine regional and company-wide meetings to foster collaboration and growth

Duties

Human Resource Management

• Responsible for recruiting, retention, coaching of staff

• Provide phase training of new team members, and plan for CE and training of existing staff

• Conduct regular staff meetings and doctor meetings in collaboration with the Medical Director

• Create a positive, motivational culture for team members embodying VetEvolve’s Core Values: Serve, Evolve, Trust

• Troubleshoot and resolve employee concerns

• Implement safety and security procedures

Business Operations

• Analyze workflows to plan for efficient scheduling of staff and doctors

• Monitor KPIs determined by VetEvolve such as payroll, inventory, revenue etc.

• Understand the revenue centers, importance of each one, and can analyze performance critically

• Manage expenses of the hospital in order to reach EBITDA goals

• Collaborate with Regional Manager and Medical Director on organic growth initiatives.

• Set hospital performance goals and design strategies for meeting those goals

• Oversee inventory management system

• Manage the usage of the hospital’s software to ensure client/patient records are entered consistently and correctly

• Oversee the maintenance of hospital equipment

• Promote continuous quality improvement

• Perform other duties as needed and assigned

Core Competencies and Qualifications

• At least 2 years experience as Veterinary Practice Manager, Hospital Administrator, Hospital Manager, Hospital Director or similar

• Willingness to commute or relocate to Annapolis, Maryland

• Excellent communication skills - written and verbal

• Excellent prioritization, delegation and change management skills

• Ability to effectively communicate with team members across a wide range of experience levels and backgrounds

• Ability to innovate, create, and implement new ideas and processes; high bias for action

• Ability to multitask and quickly adapt to changing priorities

• Knowledge of financial budget management