VetEvolve Veterinary Regional Manager of Operations

About the Opportunity

VetEvolve is a network of General Practice and Emergency veterinary hospitals concentrated in the mid-Atlantic. We may seem like many veterinary groups in that we provide valuable operational, human resources and staffing support so our hospital teams can focus on delivering exceptional patient care to the pets in their communities. It’s not what we do that’s unique, it’s how we do it. We live and breathe our core values – Serve, Evolve, Trust. We build relationships with our teams, we honor our commitments, and we are there to support each other, no matter how big the challenge. Learn more about VetEvolve via our website, LinkedIn, and Facebook. Check out the blog page to read stories of team members who have enjoyed career growth with VetEvolve.

VetEvolve is seeking an experienced Veterinary Regional Manager of Operations to support our late 2024 growth. We are seeking the right fit for our organization, so are casting a wide net. Candidates based in many areas of Virginia, Maryland and North Carolina will be considered. VetEvolve has a fast-paced, challenging and supportive work environment. Focused servant leaders with entrepreneurial mindsets consistently find ways to excel and grow. We have a strong track record of promoting team members from within.

Job Description Overview

The Veterinary Regional Manager of Operations develops leadership and management skills in hospital leaders, drives enhancements in patient care & client service and maximizes operational efficiencies within a network of 7-10 practices with an average total annual revenue of $15-25 mm.

Key Characteristics

• People-focused Leader – Servant leader. Values differences and unique strengths of each individual and team. Excellent listening skills and follow-through. Identifies, develops and consistently engages strong local leaders. Fosters collaboration across hospitals.

• Emotionally Intelligent – Navigates complex interpersonal dynamics independently, builds strong collaborative relationships and resolves conflicts with empathy. Strong awareness of personal growth areas; seeks guidance from others and uses their feedback to grow.

• Entrepreneurial Mindset – Leverages experience, resources and team members to efficiently identify and execute growth and retention initiatives.

• Tenacious & Self-Driven – Operates with high levels of stamina and confidence. Contributes to the strength of our larger team through ability to “own” region. Steadfast determination to overcome obstacles. Resilient. Identifies and confronts points of friction and brings hospital and central teams together to identify solutions and opportunities for improvement.

• Flexible – Embraces innovation and adaptation as fundamentals for sustainable growth and retention. Adapts schedule and approach appropriately based on urgency and importance of tasks.

• Exemplifies VetEvolve’s Core Values - Serve, Evolve, Trust

Core Skills

• Effective Communication – Clear, concise, considerate communication style. Highly skilled in motivating teams and resolving conflict.

• Leadership Development/Coaching – Skilled in identifying and developing hospital leaders. Experience teaching leadership and management skills in both one-on-one and group settings.

• Veterinary Practice Management – Strong command of veterinary practice management processes, standards and benchmarks. Understanding of veterinary practice management systems, basic standards of care and unique aspects of the veterinary industry that influence retention and productivity.

• Financial Acumen – Strong command of Profit & Loss statements. Makes data-informed decisions.

• Multi-tasking – Ability to manage many projects/initiatives simultaneously. Strong prioritization and delegation skills.

• Problem Sensitivity/Escalation – Ability to understand the complexity of current problems and detect upcoming or potential problems. Thinks strategically and fosters collaboration to solve problems efficiently and effectively.

Core Responsibilities

• Leadership Development, Human Resources

• Identifies and grows strong medical and operational leaders and fosters collaboration across hospitals.

• Ensures practice leaders are effectively and consistently supporting their team members. Identifies and executes plans to improve recruitment and retention across all departments.

• Leads and/or facilitates compensation, conflict resolution and other HR-related discussions.

• Builds strong, collaborative relationships with Associate Veterinarians and support staff department leads.

• Practice Growth and Facility Management

• Leads organic growth initiatives within region. Takes proactive approach to identifying and presenting new organic growth opportunities.

• Monitors and actively improves hospitals’ financial performance through utilization of provided resources and aligning local teams on common goals.

• Ensures hospitals properly manage their online reputation.

• Identifies opportunities for facility improvements that will drive long-term growth and sustainability. Partners with Facilities Manager and Director of Operations to research and execute options.

• Ensures facilities are compliant with state and local laws and regulations and that facility appearance and upkeep is properly managed.

Requirements (Experience)

• Minimum of 2 years veterinary Multi-Unit Management experience, defined as operating a minimum of 4 veterinary hospitals with a total minimum of 8mm annual revenue AND

• Minimum of 5 years in leadership roles in veterinary industry

OR

• Minimum of 5 years Multi-Unit Management in a healthcare setting AND

• Minimum of 2 years veterinary experience in any role that provides awareness of the unique aspects of management within the veterinary industry

• Ability to grow into managing 7-10 locations with 15-25mm total annual revenue

• Ability to plan and execute management and organic growth plans tailored to each individual practice in partnership with local leadership

Requirements (Travel)

• Ability to travel within region up to 75%

Compensation Range (experienced Regional Managers supporting 7-10 hospitals with up to 25mm in total annual revenue)

• $100,000 – 125,000 + annual performance-based bonus

If interested, apply now or email kase@vetevolve.com to set up a confidential exploratory conversation.