Job Description

Seeking a US Military Veteran, National Guardsman, Reservist, and/or Military Spouse to apply for a CONSULT COORDINATOR (HEALTHCARE CALL CENTER SPECIALIST) position. Take inbound calls to gather patient information to begin the process of connecting physicians with patients using video technology. Position requires 1 year working in a call center environment, healthcare or IT. RESPONSIBILITIES:

• Courteously answer all incoming calls and accurately document patient information.
• Effectively communicate with hospital clinical staff and physicians to ensure timely and patient care.
• Provide Tier 1 technical support to hospitals and to physicians.
• Facilitate and confirm timely hand off to Tier 2 IT support.
• Comply with all compliance and HIPAA requirements.

REQUIREMENTS:

• US Military Veteran, National Guardsman, Reservist or military spouse.
• Bachelor's preferred
• 1 year working in a call center environment, healthcare or IT
• 3 years related work experience including 1 year working a call center environment preferred
• 2 years working in healthcare or call center environment preferred

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Frequent speaking and listening using a headset
• Sitting for an extended period of time
• Extended periods of time looking at computer monitor
• Repetitive use of hands/fingers across keyboard

Company Description

VSN builds a bridge between veterans and employers, providing the support needed to ensure success. As a non-profit organization, we reinvest all revenues generated by the Veteran Staffing Network to provide career coaching services for veterans, wounded warriors, and military spouses.