Benefits:

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Job Summary We are seeking a polished, friendly, and highly professional Receptionist/Concierge to join our team at our brand-new, state-of-the-art veterinary hospital.

As the first point of contact, you will play a vital role in shaping each client’s experience. You will warmly welcome clients and their pets, manage appointments, and ensure a seamless, high-quality visit from check-in to check-out. This role is ideal for someone who thrives in a fast-paced environment and takes pride in delivering exceptional, concierge-level service.

Key Responsibilities

Provide a warm, professional welcome to all clients and their pets, creating a positive first impression

Deliver a concierge-level, white-glove client experience throughout each visit

Answer phone calls promptly and schedule appointments with accuracy and efficiency

Manage a high-volume front desk while maintaining composure and attention to detail

Coordinate with veterinary staff to ensure smooth patient flow and clear communication

Anticipate client needs and proactively provide solutions to enhance their experience

Handle client questions or concerns with empathy, professionalism, and discretion

Maintain a clean, organized, and inviting front desk and lobby area

Accurately input and manage client and patient information in the system

Educate clients on services, products, and wellness options when appropriate

What We’re Looking For

A passion for delivering exceptional customer service

A positive, polished, and professional demeanor

Strong communication and interpersonal skills

Ability to multitask and stay organized in a fast-paced environment

High attention to detail and problem-solving ability

Comfortable using computers and scheduling systems

Experience in veterinary, medical, hospitality, or luxury service environments of 3 years

Why Join Us? We are building more than just a veterinary hospital—we are creating a welcoming, high-quality experience for both pets and their owners. If you are someone who takes pride in making people feel valued, supported, and cared for, we would love to meet you.

Qualifications

Three or more years of customer service experience is preferred

Previous experience as a receptionist is preferred

Bilingual Spanish preferred

Excellent communication skills with a focus on customer service

Strong work ethic and positive attitude

Familiar with computers and scheduling software