Benefits:

Employee discounts

Health insurance

Paid time off

Dental insurance

Vision insurance

Job Title: Care Coordinator Location: Ivy Veterinary Care - Chicago, IL

About Ivy Veterinary Care Ivy Vet is a modern, privately owned veterinary clinic located in the Irving Park Neighborhood of Chicago. We are dedicated to providing compassionate, personalized gold-standard care. Our team prides itself on practicing medicine with integrity and fostering a welcoming environment for patients, clients and team members. We emphasize preventative medicine and personalized treatment plans, all supported by a collaborative workplace culture.

Position Overview We are seeking a kind and motivated Client Care Coordinator to join our growing team. The ideal candidate is passionate about veterinary medicine and is committed to delivering exceptional patient care and client service.

Key Responsibilities

Greet pet parents and patients with warmth and professionalism

Answer phone calls, respond to inquiries, and schedule appointments

Check clients in and out, process payments, and manage invoices

Maintain accurate client and patient medical records

Coordinate communication between veterinarians, technicians, and pet owners

Keep the reception area clean, organized, and inviting

Educate clients on preventative pet care and post-treatment instructions

Qualifications & Requirements

Previous customer service experience in an animal care setting preferred

Comfortable working around dogs and cats in a clinical setting

Excellent communication and interpersonal skills

Ability to remain calm and professional in a fast-paced environment

Willingness to learn and take direction and constructive feedback from teammates

Ability to multitask and stay organized in a busy clinical setting

Compassionate, team-oriented mindset with a strong work ethic

Familiarity with veterinary practice management software is a plus

What We Offer

Competitive pay based on knowledge and experience ($18 - $23 per hour)

Health, dental, and vision insurance options

Retirement plan

Paid time off and paid holidays

Employee discount

Continuing education opportunities

Supportive team environment with opportunities for growth

If you are dedicated to providing outstanding care and want to be part of a clinic that values both its patients and team members, we would love to hear from you. Apply today to join the Ivy Veterinary Care Team!