Patty Baker Humane Society Naples (PBNHSN), Southwest Florida's state-of-the-art no-kill shelter, is seeking candidates for the position of Veterinary Clinic Manager. Our veterinary clinic provides top quality care to the public, and assists in the care of our shelter residents when needed. This position reports to the Chief Medical Officer.
Schedule: Monday - Friday, 8am to 5pm. Most days are on site but some flexibility for remote work as needed is available.
Pay and Benefits
$65,000 annually
Paid time off and Holiday Pay
Medical, dental, vision insurance
Paid parental leave
Retirement plan available, matching funds after 1 year
Significant discounts on veterinary services
Responsibilities
Manage daily operations of the veterinary clinic to ensure efficient flow of patients, maximize revenue, and control expenses
Directly supervise Veterinary Technician Supervisor, Surgical Vet Techs, and Client Services Manager to ensure:
Effective training of veterinary technicians, veterinary assistants, and client service representatives
Efficient coordination between technicians and client services to ensure an orderly and efficient flow of patients through the clinic
Proper cleaning, feeding, watering, and general care of patients housed within the clinic
Safe and secure practices for handling animal patients, medications, chemicals, and monies
Proper operation and care of sensitive and expensive equipment
General clinic cleanliness and organization
Positive customer service and accurate communication with clients
Accurate entry and maintenance of client information and records
Scheduling of veterinary technicians, veterinary assistants, and client services representatives for Veterinary Clinic appointments and surgeries, Mobile Veterinary Clinic, and Shelter Intake Clinic as needed
Conduct or assist with performance reviews and corrective action of support personnel, including making promotion, demotion, and termination recommendations
Ensure positive and efficient collaboration and cooperation with Shelter Intake Clinic
Working with the Finance Department, account for revenue and expenditures and provide regular reports
Ensure correct allocation and accounting of donated funds for support of certain clients and patients
Ordering and inventory management of medications, veterinary supplies, pet food, and merchandise for the Veterinary Clinic, Shelter/Intake Clinic, and Mobile Veterinary Clinic
Provide support to Client Services to resolve customer complaints or manage difficult clients
Maintain all records and licenses required by local, state, and federal agencies
General oversight of student clinical rotations with partner educational programs
Address and resolve operational issues with Pulse or other veterinary software
Maintain excellent knowledge of and ability to communicate basic veterinary care procedures to clients, such as vaccines, preventatives, and after care.
Requirements
High school diploma or GED required; Associate’s or Bachelor’s degree strongly preferred
Minimum 3 years of employment in a veterinary clinic in a supervisory position
Minimum 3 years of experience supervising and managing personnel, preferably in a professional animal care setting
Knowledge of veterinary medicine and companion animal health
Knowledge of business management, especially in a veterinary setting
Patience and tact with clients and passionate personnel involved in the care of companion animals
Strong interpersonal skills and emotional intelligence
Excellent writing skills
Coaching and training skills
Highly organized and able to manage multiple projects
Familiarity with Pulse preferred, or ability to quickly learn new software
Use and understand common companion animal care and veterinary terminology
Compassion and concern for domesticated animals
Fluency in English is required; fluency in Spanish or Haitian Creole preferred but not required
Physical Requirements
The ability to see at approximately 20/20 vision with or without assistive devices
The ability to hear or read lips with or without assistive devices
The ability to use arms, hands, and fingers, including fine motor movements
The ability to independently lift up to 40 lbs
Personnel in this position can expect to engage in moderate physical labor, including but not limited to bending, stooping, crouching, pushing, pulling, and lifting, as well as sitting or standing for long periods of time.
Application Instructions:
Apply online at https://pbhsnaples.org/careers
All communication with candidates will be over email and/or text - check your spam folder!
If you have technical issues or questions, please email hr@pbhsnaples.org
No phone calls or walk-ins please
Candidates must be authorized to work in the United States. HSN values diversity and wants to increase the diversity of our team. We are an equal opportunity employer.