Benefits:

Bonus based on performance

Company parties

Employee discounts

Health insurance

Paid time off

Job Summary

King Veterinary Clinic is a fast-paced veterinary office dedicated to providing exceptional medical care and customer service . We are a close-knit team that values collaboration, efficiency, and compassionate care for our patients and their owners. This is a dynamic role for a highly motivated and detail-oriented individual who can thrive in a busy environment and serve as the central hub of our clinic's daily operations.

Responsibilities

• Practice oversight - Ensure the seamless flow of daily operations, balancing administrative, client and personnel needs

• Implement and enforce clinic policies and procedures to improve efficiency
• Act as primary point of contact, resolving any issues promptly
• Maintain a clean, safe and organized office environment.

Team leadership and human resources - Manage and supervise front office staff and vet assistants - Coordinate staff schedules to ensure adequate coverage for all operational hours

• Mediate personnel issues and facilitate conflict resolution with fairness and discretion
• oversee appointment scheduling, billing and all client communications
• Address client inquiries, and concerns in a professional and empathetic manner
• Ensure a high level of client satisfaction through effective communication

Financial administration - Manage daily accounting transactions including billing and accounts receivable

• Oversee inventory, purchasing and ordering supplies
• Ensure the collection of payments from pet owners

Record-keeping and technology - Maintain accurate client and patient medical records - Manage and troubleshoot practice management software - Ensure compliance with all regulations for controlled substances

Qualifications

High school diploma/GED required; degree in business administration related field preferred

Previous experience as an Veterinary Office Manager or similar position preferred

Experience with veterinary practice management software is an asset

Skilled in Microsoft Office, Excel, and Outlook

Excellent time management skills and ability to prioritize multiple tasks

Strong problem-solving skills and attention to detail

Excellent verbal and written communication skills

A genuine passion for animals and their well-being