Job Description

Are you a customer service pro with a passion for helping people and their pets? Join our fast-paced animal emergency team as a Client Service Representative (CSR) , where exceptional service meets compassionate care. We are currently hiring for day/swing and night/swing positions.

Why You’ll Love It Here

At our clinic, our CSRs are the heartbeat of client and patient interactions. We pride ourselves on providing top-tier customer service , ensuring every client feels supported during stressful moments.

What You’ll Do

• Be a calming presence: Stay level-headed and professional in emergency situations while providing support and solutions for emotional clients.
• Master the art of de-escalation: Use empathy and communication skills to address and resolve concerns.
• Teamwork is key: Collaborate with veterinary staff and fellow CSRs to maintain smooth operations and outstanding client care.
• Stay sharp and grow: Participate in monthly training sessions and complete continuing education hours annually.

What We’re Looking For

• Customer-focused: You have a knack for connecting with people and delivering memorable service.
• Cool under pressure: You excel in high-stress environments and think on your feet.
• A team player: You thrive in a collaborative environment and are always ready to lend a helping hand.
• Eager to learn: You’re excited about continuous learning and professional development opportunities.

Opportunities for Growth

• We value career advancement! Leadership positions are available for motivated team members looking to grow within our clinic.

Benefits of Joining Us

• Competitive pay
• Ongoing education and training opportunities
• A supportive, team-oriented work environment
• The chance to make a real difference in the lives of pets and their people

If you’re ready to bring your customer service expertise to a fulfilling role in veterinary care, apply today!

Qualifications

** We’re looking for:**

• Experienced Receptionist with a minimum of 1-year veterinary experience preferred.
  • Our night shift position will require previous veterinary CSR experience.
• We are open 24 hours and will require both day and overnight shifts to also be available to cover our 1pm - 1am swing shifts as needed.
• Compassionate and calm team-player.
• The ability to multi-task.
• Strong communication skills are a must!
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

_ Pay Range:_ **** $18 - $20/hr. depending on level of experience

** We offer our staff:**

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/