Benefits:

Health insurance

Paid time off

401(k)

401(k) matching

Competitive salary

Employee discounts

All Care Animal Clinic is seeking a friendly, dependable, and organized front desk receptionist to join our team. This position is ideal for someone who enjoys helping people, working with animals, and providing excellent customer service in a fast-paced veterinary environment.

Duties and Responsibilities

Greet clients and patients in a friendly, professional manner.

Answer incoming phone calls, text messages, and emails promptly.

Schedule appointments, surgeries, dental procedures, and follow-up visits.

Confirm upcoming appointments and contact clients regarding schedule changes.

Check clients and patients in and out of the clinic.

Collect payments, prepare estimates, and review invoices with clients.

Maintain accurate client and patient information in the practice management system.

Obtain medical records from other veterinary hospitals and send records when requested.

Process prescription and food refill requests according to clinic procedures.

Communicate client questions and patient concerns clearly to the veterinary team.

Provide clients with approved information regarding clinic services, medications, treatment plans, and follow-up instructions.

Assist with coordinating laboratory testing, diagnostic imaging, specialist referrals, and pharmacy requests.

Monitor the appointment schedule and communicate delays or urgent situations to clients and staff.

Maintain confidentiality of client and patient information.

Keep the reception area clean, organized, and welcoming.

Assist with filing, scanning, faxing, payment processing, and other administrative duties.

Handle difficult or emotional situations with patience, empathy, and professionalism.

Support veterinarians, technicians, and other team members as needed.

Follow all clinic policies, safety procedures, and customer-service standards.

Assist with cleaning and sanitization procedures

Qualifications

Previous receptionist, customer-service, or veterinary experience is preferred.

Excellent verbal and written communication skills.

Strong organizational and multitasking abilities.

Comfortable using computers, email, phone systems, and office equipment.

Ability to remain calm and professional during busy or stressful situations.

Dependable, punctual, and able to work well as part of a team.

Compassionate and respectful toward clients and their pets.

Ability to discuss payments and treatment estimates professionally.

Willingness to learn veterinary terminology and clinic procedures.

Position Requirements

Ability to sit or stand for extended periods.

Ability to work in an environment with dogs, cats, animal hair, odors, and occasional noise.

Availability to work assigned weekdays and Saturdays as needed.

Reliable transportation and consistent attendance are required.

To apply, please submit your résumé along with a brief description of your customer-service or veterinary experience.