Job Description

** We’re looking for:**

• Train, coach, evaluate, and support team members through performance management and team meetings.
• Manage staffing schedules, payroll, hiring, onboarding, and employee relations.
• Maintain accurate records, inventory control, controlled substances compliance, and hospital policies (DEA/OSHA).
• Oversee office workflow, facility maintenance, safety, and revenue reporting.
• Support marketing initiatives and represent the hospital at community and industry events.
• Ensure exceptional client service by resolving concerns professionally and supporting patient care coordination.
• Build and maintain strong vendor relationships to support hospital operations.
• Communicate effectively with staff, clients, and veterinary teams while fostering a positive workplace culture.
• Perform additional duties as assigned.

Qualifications

** Qualifications:**

• Minimum of 3-5 years of experience in a veterinary office or similar customer service role, with at least 1-2 years in a supervisory or management position.
• 40 hours a week, rotating weekends
• Time will be split: Floor/Admin
• Oversee the daily administrative functions of the veterinary office, ensuring a well-organized and efficient workflow.
• Supervise, train, and mentor reception staff to ensure high-quality customer service.
• Ensure that the office environment remains clean, safe, and welcoming for clients and staff.
• Maintain inventory of office supplies and veterinary materials, placing orders as necessary.
• Manage office scheduling, including coordinating with the veterinary team to ensure appropriate coverage for appointments and surgeries.
• Handle staff scheduling, ensuring proper coverage and compliance with labor laws.
• Prepare and distribute internal communications to keep all team members informed about clinic operations and changes.

Additional Information

_ *This position will oversee operations for both the Bedford and Lowell locations._

** We offer our staff:**

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.

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