Job Description

The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care outreach. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support.

This position requires a self-directed individual who can independently manage their workflow, prioritize outreach activities, and support multiple practices simultaneously. The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication.

Qualifications

Required

• Strong ability to work independently and manage multiple priorities
• Excellent written and verbal communication skills
• Comfort working across multiple technology platforms
• Strong organization and attention to detail
• Ability to handle challenging client conversations with professionalism

Preferred

• Experience working in a veterinary clinic or animal health environment
• Familiarity with PetDesk or veterinary practice management systems
• Prior experience in client service, appointment scheduling, or preventive care coordination
• Experience working in a remote environment

Additional Information

Work Environment

This is a primarily remote position that requires frequent use of phone, messaging, and virtual communication tools to engage with clients and veterinary practices. The role involves extended periods of computer-based work while managing outreach, scheduling, and documentation across multiple systems.

WE ARE A DRUG-FREE & EQUAL OPPORTUNITY EMPLOYER.

Company Policy Forbids Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Marital Status, Sexual Orientation or National Origin.