Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Introduction: The role of a veterinary receptionist is to provide an exceptional standard of care for all patients and clients thru offering a friendly greeting by phone and in person. Receptionist are the first point of contact for clients utilizing the services. It is the responsibility of the veterinary receptionist to schedule appropriately over the phone, greet all clients that enter the clinic, and ensure the clients are comfortable in a clean reception area. Veterinary receptionists perform designated call backs and reminder calls per doctor’s request. They aid in achieving greater efficiency by ensuring the front office moves quickly so clients are not waiting. They have a significant role in communicating with and educating clients about pet health and well-being.

Primary Job Responsibilities

Able to handle clients when they are upset or angry and handle the situation appropriately by alerting the management team when necessary.

Answer the phone in a professional manner to schedule appointments, refill meds, and direct to the appropriate person if they have medical questions. No medical advice to be given over the phone unless stated by a doctor.

Understands how to navigate the computer software to efficiently schedule appointments, check clients in and out, and look up records of patients, input records into patient file, invoice appropriately and ensure accuracy.

Maintains client records by documenting all medical conversations had with clients

Greets client in reception, and checks them in, client form/waiver

Ensures record is updated and correct, reminders accurate

Ensures clients are not waiting longer than 10 minutes by paging to be sure the technician is aware client is checked in, or see if they are running behind so client can be notified

Able to check clients out in a timely manner, even if the phone is ringing and there is a lot going on up front, able to maintain organization to keep workflow moving and attend to client needs

Ensures clients have all Rx and questions answered before checking them out; goes over invoice and double checks Rx medication

Understands all vaccinations, core vs elective and vaccine protocols, thereby being able to explain well to clients their pets needs/ requirements

Keeps drawers organized and stocked with necessary supplies, printer stocked with paper, and ensures the front office is appropriately stocked by alerting the management team when supplies are low

Basic client education–explaining the importance of preventative care, vaccines and surgical necessities, able to appropriately give estimates over the phone for routine procedures

Calls clients to remind them of upcoming appointments, calls to inform them of any preventatives or procedures necessary to their pet’s health; rescheduling if appointment was missed

Ensures follow-up has been scheduled

Ensures call back is reminded in computer

Keeps appointment flow running smoothly, ensures teamwork and considerate communication

Keeps reception area clean and organized throughout the day, ensure client bathroom is kept clean, and assists in the end of day cleaning wherever needed