Benefits:

Bonus based on performance

Employee discounts

Flexible schedule

Position Summary:

The Veterinary Receptionist serves as the first point of contact for clients and their pets. This role provides exceptional customer service, manages client communications, and supports the veterinary team through administrative and scheduling functions. The receptionist ensures an efficient and compassionate experience for clients while maintaining a calm and professional demeanor in a busy clinical environment.

Key Responsibilities:

Client Relations & Customer Service

Greet clients warmly and create a welcoming atmosphere in the reception area.

Answer incoming calls, respond to inquiries, and route calls appropriately.

Schedule appointments, surgeries, and follow-up visits efficiently.

Maintain accurate client and patient records in the practice management software.

Process payments, prepare invoices, and handle deposits and end-of-day reconciliation.

Communicate clearly and empathetically with clients regarding appointment logistics, treatment plans, and follow-up care.

Promote preventive care services, wellness plans, and hospital promotions.

Type in medical records accordingly

Administrative & Operational Support

Maintain cleanliness and organization of the reception area and lobby.

Monitor inventory of office supplies and inform management of restocking needs.

Assist with reminders, prescription refill requests, and medical record transfers.

Support veterinary staff with documentation, record updates, and client coordination.

Ensure confidentiality of client and patient information in compliance with clinic policies.

Teamwork & Professionalism

Collaborate closely with veterinary assistants, technicians, and doctors to ensure smooth workflow.

Participate in staff meetings, training sessions, and continuing education as required.

Demonstrate reliability, punctuality, and a positive attitude under pressure.

Uphold the clinic’s standards of care, ethics, and client service excellence.

Qualifications:

High school diploma or equivalent (required); associate degree or veterinary assistant certification (preferred).

Prior experience in a veterinary clinic, medical office, or customer service environment preferred.

Proficient in Microsoft Office and veterinary software covetrus pulse.

Strong written and verbal communication skills.

Ability to multitask, prioritize, and remain calm in a fast-paced environment.

Compassion for animals and empathy for their owners.