Job Description

JOB DESCRIPTION

JOB TITLE: COVID SUPPORT SPECIALIST RECEPTIONIST

SUPERVISED BY: OUTREACH AND ENROLLMENT SUPERVISOR

STATUS: HOURLY, FULL TIME  

VIA CARE COMMUNITY HEALTH CENTER

DUTIES AND RESPONSIBILITIES

This position has been developed to assist clients with performing on-site and off-site medical testing specifically for COVID-19 as a means of prevention of spread. COVID Support Specialist Coordinator will be responsible for coordinating all onsite and offsite COVID-19 testing events. This includes testing event preparation, day of event oversight and ensuring the results are processed and communicated according to internal procedures.

• Put on and remove personal protective equipment (PPE)

•  Ensure all patients are registered with the appropriate payer 

•  Ensure all patient have the appropriate medical coverage for COVID testing and follow ups (Medi-Cal, PPO, HMO, COVID PE etc.) 

•  Ensure all necessary consent forms are filled out and scanned in to the patients chart 

•  Input all patient demographics from offsite into EMR 2-3 days prior to testing date 

•  Coordinate and work closely with testing team to input results and ensure all patient have a follow up appointment with a Via Care provider 

•  Assist when needed to set up Quest lab specemin pick up 

•  Assist when needed to transport specimens back to appropriate clinic for pick up  

•  Arrive early to set up testing event  

• Enter Patient data in EMR (e Clinical Works)

• Monitor inventory tests and supplies

• Conduct COVID test (PCR and/or Serology)

• Participate in COVID-Task force meetings and training

• Setup, and breakdown the equipment for events, sample collection handling, and repack the equipment at the end of the event.

• Able to label, collect, and process patient specimen to ensure accurate test results

• Completes pre-visit planning

• Assist clients in completing the medical history and medical program intake forms, and/or consents, ensuring that the patient understands when obtaining a patient signature

• Perform all duties within HIPAA regulations.

• Liaise between medical departments and offsite organizations with discretion and professionalism

• Adhere to policy and procedures during all activates.

• Complete accurate documentation of patient visits.

• Assists clinicians with medical examinations as needed.

• Conducts only work-related conversations when clients are waiting for service.

• Ensure that people waiting for testing maintain social distancing in an orderly manner

• Inventory and ordering of medical supplies

• All other duties assigned

QUALIFICATIONS 

•  Minimum of one year experience in the medical field;
•  CPR certification – adult, child, infant, and obstructed airway – required;
•  Experience with electronic health records desired;
•  Experience in medical front office procedures preferred;
•  Must be able to travel  
•  Able to manage multiple priorities 
•  Strong verbal, written, and interpersonal communication skills 
•  Ability to communicate effectively to a variety of audiences  
•  Must be able to travel  
•  Ability to always demonstrate the highest level of performance and behavior standards;
•  Ability to be a team player; support and assist team members;
•  Ability to relate and communicate well to all cultural and ethnic groups in the community; Bilingual preferred.

SPECIAL REQUIREMENTS

• Must have a reliable automobile for use on the job (mileage to be reimbursed);  
  • Subject to a criminal background check before employment; 
  • Valid California Driver License and automobile insurance coverage;

   

• TB clearance, to be renewed every year. Annual Influenza