Job Description

JOB DESCRIPTION

JOB TITLE: COVID SUPPORT SPECIALIST COORDINATOR

SUPERVISED BY: OUTREACH AND ENROLLMENT SUPERVISOR

STATUS: HOURLY, FULL TIME  

VIA CARE COMMUNITY HEALTH CENTER

DUTIES AND RESPONSIBILITIES

This position has been developed to assist clients with performing on-site and off-site medical testing specifically for COVID-19 as a means of prevention of spread. COVID Support Specialist Coordinator will be responsible for coordinating all onsite and offsite COVID-19 testing events. This includes testing event preparation, day of event oversight and ensuring the results are processed and communicated according to internal procedures. 

•  Testing team coordination

•  Oversee onsite and offsite testing events to ensure operations are running according to plan  

•  Determine testing days and times  

•  Establish eligibility file  

•  Ensure all patients are registered with the appropriate payer 

•  Ensure all patient have the appropriate medical coverage for COVID testing and follow ups (Medi-Cal, PPO, HMO, COVID PE etc.) 

•  Ensure all necessary consent forms are filled out and scanned in to the patients chart 

•  Establish and provide contracural agreement to all offsite organizations for COVID testing  

•  Collect location details and update COVID calendar 

•  Collect all patient demographics and insurance 3 buisness days from any offsite organizations.  

•  Work with Outreach and Enrollment Supervisor to problem solve and enhance workflow 

•  Assist with prepping supplies and PPE for testing events to ensure testing team have what they need prior to testing event  

•  Set up Quest lab specemin pick up 

•  Transport specimens back to appropriate clinic for pcik up  

•  Arrive early to set up testing event  

•  Review collection process with testing team  

•  Coordinate and work closely with testing team to input results and ensure all patient have a follow up appointment with a Via Care provider 

• All other duties assigned

QUALIFICATIONS 

•  Minimum of one year experience in the medical field;
•  CPR certification – adult, child, infant, and obstructed airway – required;
•  Experience with electronic health records desired;
•  Experience in medical front office procedures preferred;
•  Must be able to travel  
•  Able to manage multiple priorities 
•  Strong verbal, written, and interpersonal communication skills 
•  Ability to communicate effectively to a variety of audiences  
•  Ability to always demonstrate the highest level of performance and behavior standards;
•  Ability to be a team player; support and assist team members;
•  Ability to relate and communicate well to all cultural and ethnic groups in the community; Bilingual preferred.

SPECIAL REQUIREMENTS

• Must have a reliable automobile for use on the job (mileage to be reimbursed);  
  • Subject to a criminal background check before employment; 
  • Valid California Driver License and automobile insurance coverage;

   

• TB clearance, to be renewed every year. Annual Influenza