Job Description
JOB DESCRIPTION
JOB TITLE: CALL CENTER COORDINATOR
STATUS: HOURLY/FULL-TIME – NON EXEMPT
VIA CARE COMMUNITY HEALTH CENTER
MISSION AND VISION
The mission of Via Care Community Health Center (VCCHC) is to provide exceptional health care services to patients in our service area throughout their lives. We envision the day when affordable health care is available to all.
DUTIES AND RESPONSIBILITIES
The point of initial contact into the Health Center. Handles incoming calls from patients and the public, schedules appointments, makes follow-up calls to patients and provides accurate information. Exchanges pertinent and non-routine information, answers questions and offers guidance, either face to face, through written correspondence or via the telephone with individuals on a continual basis. Additionally, the Call Center Representative schedules appointments, maintains documentation and records, facilitates the smooth running of the front office, and supports the delivery of quality patient care.
Responsible for calling patients and arranging appointments with their primary care
providers for specific reasons and doing so in a caring and professional manner:
providers for
within 120 days of assignment;
treatment that has not been performed;
not been seen by VCCHC within the year;
within X number of days after discharge;
and
health and human services to the medically underserved and low-income
populations in a culturally sensitive manner.
Special Knowledge, Skills, Abilities and Attributes:
company policies and procedures related to job safety, including safety rules
We offer a dynamic work environment with competitive salaries and benefits. VCCHC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Via Care complies with applicable state and local laws governing nondiscrimination in employment in every location in
which the company has facilities.
Working Conditions Normal office environment with:
Occasional walking, reaching with hands and arms, stooping and kneeling
Ability to handle multiple tasks while also being tactful, diplomatic, and
empathetic.
Ability to organize and schedule work effectively.
Ability to communicate effectively and tactfully with staff, managers and other
levels of personnel, in person and on the telephone.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
QUALIFICATIONS
SPECIAL REQUIREMENTS