Job Description

Under the direction of the Field Service Manager, but working largely independently, the Tablet Administrator will handle field service maintenance, inventory and repairs with deployed inmate tablets and inmate call processing equipment at multiple assigned facilities.  Ensuring all internal processes, procedures, and contractual repair timelines are adhered. 

This position will be located at our client's site in Panama City, FL.

RESPONSIBILITIES:

• Serves as an Ambassador for ViaPath
• Manage all day to day support functions including: maintenance when applicable and RMA Return Material Authorization (“RMA”) of the tablets and spot repair of the systems.
• Work at the direction of the Field Service Manager (“FSM”) responsible for these sites in coordination with these facilities in determining the “Best Practices” for each situation.
• Visit at least one assigned site per workday to ensure all assigned sites are visited once per week.
• Distribute inventory of inmate tablets at each assigned site.
• Inspect all inmate tablets and initiate trouble tickets for any issues as needed.
• Work on trouble resolution following guidelines provided for Tablet Resolution before acknowledging the need to replace tablet(s) under RMA protocol.
• Work with the production team to ensure all broken equipment is returned and received within the allotted timeframes.
• Distribute spare equipment as needed.
• Check inter-office mailbox for inmate complaints about the inmate system; research and respond to complaints the same day as received so that problems are resolved in a timely manner.
• Utilize ViaPath’s trouble ticket database to view/maintain all facility information, number of inmates, number of inmate tablets and any information that would be useful in troubleshooting inmate system issues.

Qualifications

• High school diploma or equivalent required; advanced degree a plus
• Minimum of 0-1 year of related experience.
• Proficient in Windows XP/Windows OS, Microsoft Office Software, and ability to learn other software programs that may be required.
• Must be a self-starter that can work independently.
• Ability to multi-task while meeting deadlines.
• Experience working in a fast-paced environment with competing deadlines and priorities.
• Strong written and oral communication skills.
• Must have strong attention to detail and record keeping skills.
• Ability to write reports and/or procedure manuals on an as needed basis.
• Strong problem-solving skills are required.  Must have the ability to diagnose and define problems, collect data, establish facts, draw valid conclusions, and provide recommendations.
• Ability to work well in a team environment.
• Must frequently be able to lift/or move heavy equipment.
• Must be willing to work in a correctional environment and perform all tasks assigned in various working conditions, which may include but are not limited to:  adverse weather, humidity, dust, and limited space.
• Must be able and willing to work weekend, evening, and holiday schedules as needed.
• Position includes travel to multiple facilities in the area.  Must have reliable transportation.
• Proficient in basic network troubleshooting to include being able to identify network components a plus.

Additional Information

ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.