Job Description

Reporting to: Chief Solutions Officer, Mail

Located: Northeast USA / Europe

Your role in our Future

The Vice President of Global Business Performance is a strategic leader responsible for driving operational excellence across Quadient Mail worldwide. This role leads a global team focused on transforming data into actionable insights, designing innovative programs and influencing senior leaders to make decisions that accelerate performance.

Reporting to the Mail Chief Solutions Officer, this leader partners closely with regional Mail leaders, global product management, marketing, service operations, to ensure alignment and execution of performance strategies across all geographies.

What you will do

• Global Sales Channel Performance monitoring * Develop in depth understanding of the go to market organizations in each region * Set and benchmark productivity targets between regions and globally. * Establish standardized formats for operational reviews * Integrate insights into the budgeting process.
• CRM Data Integrity & Reporting * Ensure accuracy and completeness of CRM data reporting. * Develop and maintain standardized reporting dashboards for leadership visibility.
• Pipeline Growth, Conversion & Forecasting * Validate and review pipelines, forecasts, and performance metrics to ensure accuracy and transparency. * Maintain forecasting accuracy through data-driven insights and trend analysis. * Identify and structure initiatives to expand pipeline volume and improve conversion rates.
• Lead-to-Sale Performance * Analyze and improve the lead follow-up process to optimize close rates. * Measure Cost of Acquisitions, Lifetime value and CAC LTV ratios to inform new logo investment levels and Go To Market strategies
• Customer retention * Implement strategies to reduce customer churn and enhance retention.
• New Logo Acquisition & Cross-Sell Performance * Monitor performance across channels and sources * Track and report on cross-sell success to maximize revenue opportunities.
• Drive continuous improvement initiatives , leveraging AI and advanced analytics to enhance decision-making and efficiency. Continuous updating of KPIs, processes, and tools, incorporating AI-driven insights and productivity opportunities .
• Leadership & Team Development * Lead a global team to define, implement, and continuously refine performance standards and benchmarks for Mail operations across regions.
• Strategic Insights & Stakeholder Engagement * Translate complex data into clear, actionable insights that inform strategic decisions and operational improvements. * Design and recommend innovative solutions and corrective programs to optimize performance and drive growth. * Influence and engage global executive stakeholders to adopt initiatives that improve productivity and profitability. * Build and maintain strong relationships with regional leaders to ensure alignment and collaboration.

Your Profile

• Minimum 10 years in sales, marketing, or business performance leadership roles.
• Expertise in CRM systems (Salesforce.com) and demand generation processes.
• Bachelor’s degree or equivalent experience
• Strong influencing skills with a track record of engaging senior leaders and shaping decisions.
• Collaborative and consensus-building approach with excellent relationship management skills.
• Advanced analytical capabilities and passion for leveraging AI and data-driven solutions.
• Outstanding communication and storytelling skills to articulate the value of initiatives.
• Entrepreneurial mindset, self-starter, and results-driven leader.
• Ability to mentor and develop global high-performing teams.
• Experience driving cross-functional initiatives and process improvements.
• Ability to present to and influence C-Suite executives and key stakeholders.

Qualifications

Be Curious (Applying); Be Adaptable (Applying); Be Trusted (Applying); Be a Coach (Applying); Be Inclusive (Applying); Be Connected (Applying); Be Accountable (Applying); Be Strategic (Applying)

Additional Information

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.