Job Description

Job Summary:

Trucordia is a PE-backed national insurance brokerage with 200+ locations and an active M&A roll-up. Our competitive edge is faster time-to-market on AI-embedded capabilities for our producers, service teams, and clients. Trucordia Go is our first flagship product, with a roadmap of others behind it.

The VP of Infrastructure, Operations & Platforms plays a critical role for that strategy. You own the technology that runs the business every day and the shared platforms that Product, Data & Analytics, and Security builds on. The role exists because our growth depends on shipping AI products quickly, securely, and repeatably, and that requires modern platform capability rather than traditional business operations.

We need a builder and enabler in this position, not just an overseer. You will inherit live transformation work (zero-trust network rollout, cloud consolidation, branch modernization) and accelerate it while standing up the platform capabilities that enable our product roadmap.

Primary Success Metrics:

• Platform adoption by Product, Data & Analytics, and AI teams.
• Product Delivery NPS of your platform and shared services.
• Time-to-market for new AI products and capabilities, measured against business commitments.
• Branch and employee productivity (uptime, MTTR, first-touch resolution, employee technology NPS).
• M&A integration cycle time on the technology stack.
• With success from all of the above measured on outcomes, not infrastructure metrics.

Duties & Responsibilities:

• Operating the platform capabilities that Product, D&A, and AI teams consume—continuous integration and delivery pipelines, infrastructure-as-code, observability and monitoring, secrets management, identity services, deployment automation, and the AI-enabling platform services (model orchestration, evaluation infrastructure, retrieval and grounding services) that our roadmap requires. You run this as a product: intake from Product leadership, published roadmap, SLAs, capacity reserved for unplanned needs. Platform adoption is your primary measure of success.
• Public cloud strategy and operations including landing zones, reliability engineering, and cloud financial management. You set the architecture and run the environment that everything else builds on.
• End-User Services, Service Desk & ITSM
• Employee technology experience across 200+ locations: device lifecycle, productivity and collaboration tooling, AI-enabled employee assistance, and identity-driven access. Modern service desk with shift-left automation, self-service, and AI-assisted resolution. Disciplined ITSM (incident, change, problem) measured by employee productivity, not just ticket throughput.
• Operate and evolve a modern zero-trust network architecture spanning headquarters and all branches, delivered through cloud-based secure access services. Branch connectivity, wireless, and physical infrastructure standards including a repeatable Day-1 integration playbook for acquired entities.
• Shared resourcing across your function; identity cutover, network onboarding, endpoint enrollment, application rationalization. You own integration cycle time and the tradeoff conversations with the executive team when integrations compete with platform and product work for the same capacity.
• The CISO defines policies, standards, and control requirements. You operate the technologies that fulfill them; enterprise identity, endpoint detection and response, network security enforcement, and the operational tooling that runs the environment. You select, implement, and run the tools; the CISO confirms controls meet policy. First responder, with the CISO, during incidents.
• PE-grade discipline on a complex multi-vendor stack: contract terms, exit ramps, data portability, TCO transparency. Build vs. buy vs. partner decisions grounded in scalability across acquired entities.

Operating Model & Peer Relationships

• You operate in close partnership with four peer leaders. Our operating model expects leaders to stretch and collaborate across orgs where needed.
  • Head of Product: your primary internal customer. Product owns the roadmap and feature delivery for internal and client-facing applications; you provide the platforms and shared services they ship on. Joint intake and prioritization rituals are required.
  • Head of Data & Analytics: both customer and collaborator. D&A owns the data strategy and analytical products; you operate the data platform infrastructure underneath. Boundaries between platform operation and data product ownership are defined jointly.
  • Head of Enterprise Architecture: sets technology standards and the “build once, use many” mandate; you deliver the reference implementations and operate the standardized platforms. With standards and platform capability working in tandem.
  • Chief Information Security Officer: defines security policy, risk posture, and compliance requirements; you operate the technologies that meet them. Decisions on operational tooling that runs the environment sit with you, with CISO confirmation that controls meet policy.

Qualifications

• 15+ years in technology infrastructure and operations, including 5+ years in a senior leadership role at a multi-site enterprise.
• Demonstrated experience operating an internal developer platform or shared services function as a product — with measurable adoption and engineering-velocity outcomes — not just managing operations underneath one.
• Hands-on track record running public cloud platforms at scale with cloud financial management discipline.
• Direct experience with zero-trust network architectures, modern enterprise identity, and managed detection and response operations.
• Demonstrated experience modernizing a traditional ops organization toward cloud-native, automation-first operating models.
• Experience integrating acquired companies onto a common technology stack — preferably in a PE-backed or roll-up environment.
• Clear point of view on the operating model between security policy ownership and security technology execution.

Strongly Preferred:

• Experience supporting AI/ML product delivery from a platform perspective: model orchestration, evaluation infrastructure, MLOps tooling, secure inference at scale.
• Insurance, financial services, or other regulated-industry experience.
• Prior PE portfolio company experience and comfort operating against a value-creation plan.

Additional Information

Please see our company Benefits:

• Medical, Dental, Vision
• Life and AD&D insurance
• FSA / HSA
• Commuter & Child Care FSA
• Cancer Support Benefits
• Pet Insurance
• Accident & Critical Illness
• Hospital Indemnity
• Employee Assistance Program (EAP)
• 11 Paid Holidays
• Flexible PTO
• 401K

Trucordia Insurance Services, LLC and its affiliates (collectively, the “Company”) is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.