At GF Hotels and Resorts, our culture is the heartbeat of our success. Our strategic compass guides us toward continuous improvement. We analyze market trends, adapt to changing landscapes, and innovate to stay ahead. We invest in our people. Their growth fuels our collective progress. Whether it’s leadership training, skill-building workshops, or mentorship programs, we empower our team to thrive. Creativity is our secret ingredient. We encourage fresh ideas and unconventional solutions. We recognize that our strength lies in our unity. Every team member contributes to our success. Together, we achieve more than any individual could. Due to growth, we have an exciting opportunity to join our operational leadership team as a Vice President of Operations. A high-profile position, the Vice President of Operations manages the overall operation of multiple hotels through maintaining established cost and quality standards, maximizing profits, developing and retaining employees, maintaining brand standards, and exceeding guest expectations. Examines, analyzes, and evaluates operations of assigned hotels to ensure adherence to company and franchise standards and policies. This individual is responsible for the overall growth and financial success of the assigned hotel portfolio. The Vice President of Operations will work closely with and supervise property-level General Managers. This position is responsible for the overall financial success of each property. The successful candidate will also be responsible for overall property performance and brand compliance while reporting directly to the Executive Vice President of Operations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Responsibilities: • Develops an employee-oriented organization culture that emphasizes continuous improvement, teamwork, high performance, and quality. • Oversees the management of all sources of revenue, including the rooms, housekeeping, food and beverage, engineering, and other departments. • Ensures all hotels are profitable and maintain strong working relationships. • Creates local and national marketing plans and pricing strategies, and knows market segments. • Responds quickly to changing market conditions and revises strategies accordingly. • Actively participates in sales discussions, meetings, and plans. Knows key account executives and business base. Knows monthly production levels for each hotel. • Promotes the hotel’s policies and philosophies to employees and guests through direct and indirect interaction. • Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year. • Produces monthly financial reports and knows at all times where the hotel stands against budget. • Manages human resources functions of the hotel and across their assigned portfolio by controlling turnover, motivating employees, focusing on employee development and retention, and conducting regular employee meetings. • Assist Human Resources with associate issues following GF Hotels & Resorts policies. • Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program. • Ensures the Director of Operations completes a property Quality Assurance and franchise review semi-annually. • Reviews GM’s marketing calls semi-quarterly to maintain a thorough understanding of market conditions. • Ensures the Director of Operations completes a direct bill audit semi-quarterly. • Implements programs that meet corporate goals and objectives. • Evaluates the results of overall operations regularly and systematically and reports these results to the Executive Senior Vice President. • Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood. • Conducts area meetings semi-annually. • Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. • Always provides a professional image through appearance and dress. • Follows company policies and procedures and is able to effectively communicate them to subordinates. • Ensures hotel is in compliance with all federal, state, and local laws, including OSHA, EEOC, Wage Hour, and Health laws. • Reviews all terminations in accordance with company policy and escalates complex or high-profile issues to the Vice President of HR and Legal to mitigate any potential risk. • Responds to and resolves Employee Hotline calls, working in conjunction with Managers to ensure that employee concerns are addressed and confidential in a timely manner. • Travel frequently to multiple hotel sites. • Performs other duties as assigned by management. Qualifications: • At least 12 years of progressive hotel operations experience. • Experience working with Hilton, Marriott, IHG, and other major brands. • Must have experience managing multiple full-service hotels. • Must have a proven record of achieving financial objectives, guest satisfaction standards, and brand standards. • Must be able to convey information and ideas clearly. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Ability to function well in a high-paced, stressful environment. • Must maintain composure and objectivity under pressure. • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. • Must be proficient in Windows operating systems. • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.Must be able to work with and understand financial information and data, and basic arithmetic functions. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Must be able to travel frequently.

• Develops an employee-oriented organization culture that emphasizes continuous improvement, teamwork, high performance, and quality. • Oversees the management of all sources of revenue, including the rooms, housekeeping, food and beverage, engineering, and other departments. • Ensures all hotels are profitable and maintain strong working relationships. • Creates local and national marketing plans and pricing strategies, and knows market segments. • Responds quickly to changing market conditions and revises strategies accordingly. • Actively participates in sales discussions, meetings, and plans. Knows key account executives and business base. Knows monthly production levels for each hotel. • Promotes the hotel’s policies and philosophies to employees and guests through direct and indirect interaction. • Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year. • Produces monthly financial reports and knows at all times where the hotel stands against budget. • Manages human resources functions of the hotel and across their assigned portfolio by controlling turnover, motivating employees, focusing on employee development and retention, and conducting regular employee meetings. • Assist Human Resources with associate issues following GF Hotels & Resorts policies. • Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program. • Ensures the Director of Operations completes a property Quality Assurance and franchise review semi-annually. • Reviews GM’s marketing calls semi-quarterly to maintain a thorough understanding of market conditions. • Ensures the Director of Operations completes a direct bill audit semi-quarterly. • Implements programs that meet corporate goals and objectives. • Evaluates the results of overall operations regularly and systematically and reports these results to the Executive Senior Vice President. • Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood. • Conducts area meetings semi-annually. • Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. • Always provides a professional image through appearance and dress. • Follows company policies and procedures and is able to effectively communicate them to subordinates. • Ensures hotel is in compliance with all federal, state, and local laws, including OSHA, EEOC, Wage Hour, and Health laws. • Reviews all terminations in accordance with company policy and escalates complex or high-profile issues to the Vice President of HR and Legal to mitigate any potential risk. • Responds to and resolves Employee Hotline calls, working in conjunction with Managers to ensure that employee concerns are addressed and confidential in a timely manner. • Travel frequently to multiple hotel sites. • Performs other duties as assigned by management.