Summary:

A VP of Operations in QSR and Fast Casual Dining franchise management leads and optimizes the operational strategy, performance, and support systems for a franchise network. They develop and execute strategies to grow and optimize the franchise system, ensuring consistency, efficiency, and high-quality service across all franchise locations. They also build strong relationships with franchisees, providing training, support, and guidance.

Benefits and Perks:

401K and HSA with company match

Health insurance, including Medical, Dental, and Vision

Ancillary benefits include STD, LTD, and Life insurance

Paid time off and paid holidays

And much more!

Responsibilities:

Build a culture of high performance and accountability that embodies our values and delivers on our brand promise

Drive sales and franchisee profitability through the improvement of operating standards, guest experience, and growth

Achieve Objectives and Key Results (OKRs) as well as key financial and development results equal to or better than the annual Budget

Supervise and motivate the Director of Franchise Operations and Business Consultants to uphold standards to meet business objectives and enhance guest experience

Establish and maintain a best-in-class organization across the Operations team

Support collaboration and execution of strategic initiatives across Marketing, Development, Supply, and Technology

Establish and maintain best-in-class franchisee relationships for mutual success between franchisor and franchisee owners

Develop and execute strategic market plans to drive sales, guest experience, franchisee profitability, new store development, and remodels

Establishing and driving development growth across multiple markets, both market reset and new territory scenarios

Manage franchisee business reviews, eligibility to expand, food safety audits, reported sales, and P&L submittal

Ensure the development of Certified Training locations and the execution of training programs for new and existing franchisee training

Ensure all restaurants maintain safe food safety and security practices as outlined in our operating procedures and required by regulatory agencies

Ensure compliance with all federal, state, and local laws, as well as company and brand standards

Participate in the development of annual strategy and budgets

Create an atmosphere where people motivate themselves to achieve mutually beneficial goals

Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description

QUALIFICATION

Minimum: High School or GED, Preferred: 4-Year / Bachelor's Degree

8+ years of experience in Restaurant Operations or related leadership role, managing both people and processes

Must be self-motivated, detail-oriented, and have a passion for teaching others

Proven operational results and business acumen

Strong planning and execution

Demonstrated ability to lead transformation and guide constructive change

Able to think strategically and be comfortable “rolling up the sleeves” and executing the strategic plan

Excellent financial, analytical, verbal, and written communication skills

Proven track record of growing and developing talent within your organization to create a leadership bench

Capacity to manage multiple diverse responsibilities, establish priorities, and make sound independent judgments for the business