Viceroy L'Ermitage Beverly Hills uniquely captures pure unadulterated luxury and captivating experiences through a modern lens. Peacefully situated on a tree-lined residential street, yet a short stroll from the bustle of Rodeo Drive, the boutique hotel is renowned for its legendary elegance and unquestioned privacy. This 116-room all-suite hotel offers a welcoming environment which has appealed to discerning visitors and locals alike for decades. The restaurant, Avec Nous, offers a menu inspired by iconic Southern French dishes complemented by California farm-fresh ingredients and modern techniques.

SCOPE OF THIS POSITION:

Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and hotel information.

• Accept telephone inquiries that are received through our dedicated number.
• Convert inquiries into confirmed room reservations.
• Accurate tracking of regrets and denials.
• Play a crucial role in room reservation-related data entry (i.e. group rooming lists).
• Adhere to departmental and property standards and procedures.
• Answer telephone calls within using correct salutations and telephone etiquette.
• Process all reservation requests, changes and cancellations received by phone, fax, telex, mail, internally and through corporate reservations center or travel agencies
• Describe room accommodations and all amenities.
• Obtain all designated information to book a reservation.
• Accommodate special requests and designate such in system.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Maximize rate for all reservations.
• Promote and sell holiday and other packages to callers requesting reservations on designated dates.
• Accept and convert telephone inquiries for Avec Nous.
• Verify availability.  Suggest alternate dates for sold-out dates.
• Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
• Relay accurate information on transportation arrangements from airport to hotel; input and document such requests.
• Review status of assignments and any follow-up action with supervisors.
• Perform additional duties, as assigned.

SKILLS/KNOWLEDGE REQUIRED:

• Possess a strong knowledge of Microsoft Word, Outlook and Excel.
• Preferably has previous experience working with Opera.
• Must have the ability to input data and access information on the computer
• Preferably has previous experience in Reservations Department at a luxury hotel.
• Has a strong mathematical aptitude.
• Possess an eye for the smallest detail and maintains a keen sense of urgency.
• Communicate clearly, concisely and openly.
• Exude high energy and demonstrate a knack for building rapport with guests and colleagues.
• Exhibits organizational abilities & shows a natural skill for multi-tasking, prioritizing & anticipating needs.
• Flexible schedule- must be available to work a variety of shifts

PHYSICAL REQUIREMENTS:

• Remain in stationary position for up to 8hours throughout work shift.
• Satisfactorily communicate with guests, management and co-workers to their understanding.

QUALIFICATION STANDARDS:

• EDUCATION: College degree preferred.
• EXPERIENCE: One to two years Reservations Agent experience preferred, preferably in a luxury hotel setting.
• GROOMING: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

EOE

L’Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.