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Restaurant Host (Full-Time)

Viceroy L'Ermitage

Restaurant Host (Full-Time)

Beverly Hills, CA
Full Time
Paid
  • Responsibilities

    Viceroy L'Ermitage Beverly Hills uniquely captures pure unadulterated luxury and captivating experiences through a modern lens. Peacefully situated on a tree-lined residential street, yet a short stroll from the bustle of Rodeo Drive, the boutique hotel is renowned for its legendary elegance and unquestioned privacy. This 116-room all-suite hotel offers a welcoming environment which has appealed to discerning visitors and locals alike for decades. The restaurant, Avec Nous, offers a menu inspired by iconic Southern French dishes complemented by California farm-fresh ingredients and modern techniques. Our passion is defined by our name: AVEC NOUS - dine with us, drink with us, celebrate with us.

    SCOPE OF THIS POSITION:

    Reporting to our Food & Beverage Management/Supervisory team, this position professionally welcomes guests to the restaurant and works with the management/supervisory team to control the flow of seating, manage and take reservations, answer phone calls, and assist with service in the restaurant. The host will also be responsible for assisting in the maintenance of the restaurant area and equipment.

    • Maintain and execute 5-star Forbes and 5 Diamonds AAA standards.
    • Know and be able to speak eloquently about the hotel and restaurant menu items.
    • Gain insights to a guest dining preference through verbal and nonverbal cues.
    • Be respectful and courteous to all colleagues and guests.
    • Maintain the ambiance and service standards of the hotel throughout dining experience.
    • Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
    • Prepare room for dining by preparing tables and setting decorations, condiments, candles, napkins, service plates, polishing glassware, and polishing utensils.
    • Utilize OpenTable to monitor and make reservations.
    • Assist dining room team in tracking and recording guest preferences in guest profiles.
    • Support servers in satisfying guest needs by taking direction and helping to serve all items.
    • Assist with food and drink delivery when called upon.
    • Respond to additional guest requirements by inquiring of needs, observing dining process.
    • Conclude dining experience by acknowledging choice of restaurant and inviting patrons to return.
    • Capable of taking instruction and assisting the server in their station.
    • Stock and restock service stations as needed.

    SKILLS/ KNOWLEDGE REQUIRED:

    • Capability of offering a charismatic and friendly style of service tailored to specific guests and their needs, building a rapport with guests to establish future business.
    • The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
    • The ability to maintain confidentiality of guest information and pertinent Hotel data.
    • The ability to communicate effectively in English with guests, managers, and colleagues.
    • The ability to convey technical information through writing to a nontechnical audience so the recipients easily understand the information and can quickly and correctly apply it.
    • Strong attention to detail with the ability to handle the fast pace environment and effectively manage an assigned station to ensure guest satisfaction.
    • Learn and retain the product knowledge relative to the position on the floor.
    • Knowledge of Food & Beverage and Private Dining operational procedures beneficial.
    • Knowledge of overall hotel operations as they affect department, preferred.
    • Ability to use standard software applications and hotel systems preferred.
    • Ability to exercise the personal discipline and extra diligence to ensure that projects are completed in a timely manner.
    • FLEXIBLE SCHEDULE - Willing and able to work shift duties that may include. evenings, nights, overnights, weekends, and holidays.

    PHYSICAL REQUIREMENTS:

    • Must be able walk, stand and exert well placed mobility.
    • Must be able to bend, stoop, squat and stretch.
    • Must be able to occasionally lift up to 30 lbs.
    • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

    QUALIFICATION STANDARDS:

    • EDUCATION: High school or equivalent preferred.
    • EXPERIENCE Minimum 1 year of high-end hotel restaurant server experience preferred. OpenTable or Opera experience preferred.
    • LICENSES OR CERTIFICATES:  TIPS and SERV Safe certified required.
    • GROOMING: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided).

    EOE

    L’Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.