Job Description
TYPICAL RESPONSIBILITIES WILL INCLUDE:
- Lead Vichara's BPO allocation team and oversee allocation operations for expense reports
- Work within Vichara allocation system
- Ensure efficient allocation production and approvals for high volume of expense report allocations
- Develop, implement, and manage performance KPIs to measure effectiveness of offshore allocation team.
- Work with BPO management to identify inefficiencies within processing, ensure BPO team performance meets established standards
- Respond to allocation questions to allocators and business users
- Provide support to Fund Accounting approving managers
- Liaise with Fund Accounting teams to align on requirements between vEMS and Geneva