A Knock at Midnight NFP

JOB DESCRIPTION – Victim Service Advocate

A Knock at Midnight (AKAM) is a non-profit community-based organization who provides street outreach services in the Englewood neighborhood in Chicago. AKAM's mission is to collaborate and build linkages with schools, churches, nonprofits, and government

institutions. Collaborations are developed to provide prevention services for residents.

Job Description:

Reports to: Program Coordinator

FTE: Full Time (1.0)

Hours: 9:00 pm - 5:30 Monday thru Friday

The Victim Service Advocate will respond to violent incidents in the Englewood community. Responses could include visits to crime incidents, a victim’s home, hospital etc. Responses could be in-person or by phone depending on the circumstance. The Victim Service Advocate will be responsible for providing immediate support and advocacy for individuals or families impacted by violence.

Qualifications of Victim Service Advocate

● Excellent communication skills

● Excellent listening skills

● Relates well to and works well with in a collaborative fast paced work environment

● Passion for helping others

● Excellent interpersonal skills

● Ability to solve problems, make decisions, and critically think through a plan, use data to guide work

Roles and Responsibilities:

● Connect individuals and/or families to mental health services

● Provide trauma-informed services for youth

● Provide employment support

● Support families in their interactions with police and/or receive case updates

● Complete intake forms for participants to receive victim services

● Accompany participants to court, where applicable

● Help families plan funerals, where applicable

● Help individuals/families navigate agencies/organizations to receive resources and services