The Victims of Violence (VOCA) Case Manager provides trauma-informed, culturally responsive, and survivor-centered case management services to individuals affected by crime, violence, or exploitation. This includes refugees, immigrants, and other vulnerable populations.
The role ensures clients receive comprehensive support services including safety planning, advocacy, crisis intervention, and long-term stabilization in accordance with Victims of Crime Act (VOCA) guidelines and agency policies.
Essential Duties and Responsibilities
Conduct intake, risk, and needs assessments for survivors of violence
Develop individualized service plans focused on safety, stabilization, and recovery
Provide ongoing, strengths-based case management and crisis intervention
Support clients experiencing domestic violence, sexual assault, trafficking, or other violent crimes
Advocate for clients within legal, healthcare, housing, and social service systems
Assist with protective orders, victim compensation applications, and referrals to legal services
Accompany clients to court proceedings, appointments, or service agencies when needed
Ensure services are delivered in a culturally and linguistically appropriate manner
Collaborate with community partners including shelters, hospitals, law enforcement, and legal aid providers
Coordinate referrals for mental health counseling, emergency shelter, housing assistance, and financial support
Maintain strong partnerships with local and statewide victim service networks
Maintain accurate, timely, and confidential case notes in compliance with VOCA and agency standards
Track client progress, outcomes, and service delivery data
Ensure compliance with federal VOCA guidelines, reporting requirements, and audit standards
Participate in program monitoring, evaluation, and quality assurance activities
Conduct outreach to underserved immigrant and refugee communities
Provide education on victim rights, trauma recovery, and available services
Participate in community events, coalitions, trainings, and interagency meetings
Required Qualifications
Bachelor's degree in Social Work, Psychology, Human Services, Public Health, Criminal Justice, or related field; equivalent experience may be considered
Minimum 1–2 years of experience in case management, victim services, or related field
Knowledge of trauma-informed care and crisis intervention principles
Strong documentation, organizational, and communication skills
Ability to work with diverse cultural and linguistic populations
Proficiency with Microsoft Office and electronic case management systems
Preferred Qualifications
Experience working with refugees, immigrants, asylum seekers, or survivors of trauma
Bilingual or multilingual ability strongly preferred, including Somali, Arabic, Spanish, Swahili, Dari, Pashto, French, etc.
Familiarity with VOCA funding requirements and compliance standards
Experience in domestic violence, sexual assault, or human trafficking services
Crisis intervention or victim advocacy certification Key Competencies
Trauma-informed and survivor-centered practice
Cultural humility and responsiveness
Crisis response and de-escalation skills
Ethical practice and confidentiality compliance
Strong collaboration and interagency coordination
Work Environment
Combination of office-based and community-based work
May require home visits, court accompaniment, and outreach
Occasional evenings or flexible scheduling required based on client needs
Benefits
Dental insurance
Vision insurance
Mileage reimbursement
Paid time off
Retirement plan