Job Description

Victorious is looking for a Customer Marketing Manager to engage, delight, and instill loyalty in our ever-growing customer base. From supporting the customer onboarding process to renewals, and everything in between, this is an opportunity to take the time to understand our customers' unique experience with Victorious. Our ideal candidate will be excited to dive in headfirst and to deliver a better customer journey that meets and exceeds our brand promise.

We are open to applicants across the United States, as this is a remote-flex opportunity.

PRIMARY RESPONSIBILITY: 

Executing strategic end-to-end lifecycle marketing initiatives that ensure customer retention and customer-initiated brand evangelism.

YOU'LL ALSO BE RESPONSIBLE FOR: 

• Ensuring consistent external brand messaging across all mediums to maximize brand experience and loyalty
• Creating and optimizing case studies, testimonials, and quotes across varying mediums
• Owning content strategy for the bottom of the funnel to ensure the successful execution and delivery of high-quality content assets
• Creating post-sale marketing campaigns to maximize revenue retention and expansion.
• Establishing and managing a Customer Advisory Board to prioritize the voice of the customer
• Managing customer referral programs
• Maximizing brand presence and reputation on customer reviews and rating platforms
• Collaborating with customer operations departments to support and deliver a more exceptional customer experience

REQUIRED SKILLS &  EXPERIENCE:

• A minimum of 2-3 years in a marketing facing role
• Experience in B2B marketing
• Experience creating sales/customer success materials
• Experience A/B testing, experimentation, and making decisions based on the resulting data

THE "GOOD-TO-HAVES":

• Experience with online community building
• Experience managing a Customer Advisory Board

KEY CULTURE TRAITS: _ _

• YOU ARE SELF-MOTIVATED. You don't need to be tightly managed to be successful, yet you understand the importance of following processes and communication. You don't need to be fired up; you're self-motivated by an inner drive to produce the best results and to be part of creating something great.
• YOU GIVE A SH*T ABOUT YOUR WORK. You believe in the inherent value of work and your role in helping a team succeed. You hate cynicism and are always looking to become a better version of yourself. Ego isn't an issue for you because you know feedback is the fastest way to improve.
• YOU DEMONSTRATE RADICAL INTEGRITY. You take your responsibilities seriously, even if they're difficult or uncomfortable. You do what you say you'll do and you're always honest. Coworkers can rely on you to deliver and management never worries about your work ethic.

BENEFITS AND PERKS:

• Remote flex
• Unlimited PTO
• Robust SEO Training Program
• Paid Bank Holidays
• Two Week Paid Winter Holiday Break
• Annual Paid Company Offsite
• Quarterly Team Outings
• Matching Donations to Charity
• 401(k) Company Match
• Company Sponsored Health / Dental / Vision / Life Insurance 
• Monthly Stipend for WFH Expenses

ABOUT VICTORIOUS:

Victorious is the 10th fastest-growing private company in the San Francisco Bay Area. A fully-distributed team headquartered in the Design District of San Francisco, we're a hard-working group of professionals looking for teammates to join us in our mission for the long-term. 

Victorious is not the typical San Francisco startup. We are not funded by Silicon Valley venture capitalists. Our days are not consumed with increasing "runway" or launching an "MVP". We're not hungry for acquisition and exit. If not these, then what are we? We're a profitable, efficient, sustainable company scaling at a strong pace due to natural growth. Our product is market-proven and is being sought out by some of the largest technology companies in San Francisco and beyond. If you're looking for a place to call home without worrying about your employer shutting its doors for a myriad of reasons, then we may be the place for you.

Benefits include medical, dental, vision, 401(k), extended winter holiday break, and more! We offer the opportunity to be part of a successful, fast-growing company. To learn more about us, please visit our website at victoriousseo.com

If you are interested in applying for this opportunity, please submit an up-to-date resume with a cover letter, which explains your interest. All submissions will be evaluated and interviews will be conducted for those applicants who most strongly fit our needs.No phone calls please, no agencies and no recruiters.