Job Description

Job Description

Surveillance OperatorJob at a Glance

• Title: Surveillance Operator
• Location: Onsite
• Contract: W2 only,
• Pay: $16.37 /hour + optional medical, dental, vision, 401(k) match
• Shift: Saturday - Wednesday 7am-330pm

Overview

The Surveillance Operator is a desk-based, onsite security monitoring role responsible for reviewing live video feeds, identifying potential threats, and taking immediate action such as issuing real-time audio warnings or contacting law enforcement/property representatives. Operators monitor multiple sites nationwide using proprietary Blue Eye software and work in a fast-paced, multi-screen environment.

Key Responsibilities

• Monitor multiple live video surveillance feeds to identify suspicious or unsafe activity
• Deliver real-time audio warnings to individuals onsite when appropriate
• Escalate incidents to police departments, first responders, or site contacts as needed
• Write clear, accurate, and detailed incident notes and documentation
• Manage several computer screens, tabs, and applications simultaneously
• Maintain strong attendance, punctuality, and consistent focus throughout the shift
• Escalate technical issues to IT; no troubleshooting knowledge required

Required Skills

• Ability to speak, read, and write English clearly
• Comfortable speaking with law enforcement and property managers
• Proficient computer skills, including navigating multiple monitors and tabs
• Minimum typing speed of 40 WPM
• Ability to sit and focus for long periods
• Strong attention to detail in a high-volume, fast-paced environment

Required Education

No Education Requirements

Preferred Skills

• Video gaming experience (fast reaction speed, multi-screen familiarity)
• Call center or dispatch-style experience
• Previous loss prevention or surveillance experience
• Experience in fast-paced desk environments

Why Should I Apply?

This role offers an opportunity to work in a structured, fast-paced environment with a focus on security and surveillance. If you have strong attention to detail and enjoy working with technology, this position is an excellent fit.

About CEI:

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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