Benefits:

Onsite

Competitive salary

Opportunity for advancement

Video Triage Engineer

Location: Philadelphia, PA Job Type: Contract / Long-Term Contract Domain: Video Devices | Linux | Networking | AWS | DevOps

We are seeking a Video Triage Engineer to support software quality, field issue resolution, troubleshooting, and operational efficiency across a diverse range of video devices.

The role requires strong hands-on experience with C/C++, Python, Linux, networking protocols, log analysis, monitoring, and AWS data services. The engineer will investigate end-to-end issues, identify root causes, develop mitigation strategies, and improve operational tooling.

Key Responsibilities

Ensure timely and high-quality software releases across diverse video devices by proactively monitoring metrics and alerting systems.

Respond promptly to critical field issues, identify root causes, and implement effective mitigation strategies.

Troubleshoot end-to-end issues across video devices.

Conduct source code reviews to identify root causes within components and the overall platform.

Diagnose and resolve issues using Linux systems and networking protocols.

Perform packet capture analysis as part of troubleshooting and root-cause investigation.

Design and enhance operational tools to improve system performance and efficiency.

Architect DevOps solutions to support operational requirements.

Leverage AWS services including S3, Athena, and QuickSight to analyze data from millions of field devices.

Deliver data-driven insights to support operational decision-making.

Develop and implement anomaly detection techniques to proactively identify and resolve system issues.

Perform global metric comparisons across different device models.

Required Qualifications

Strong hands-on experience with C/C++.

Strong Linux experience.

Strong Python experience and/or experience with another scripting language such as Bash or Go.

Experience with log management and analysis tools, including:

Elastic Stack / ELK

Splunk

Grafana

Experience troubleshooting Linux-based systems and networking protocols.

Experience with packet capture analysis.

Experience with AWS services such as S3, Athena, and/or QuickSight.

Experience with SQL and/or Amazon Athena.

Experience with Jira or other defect tracking tools.

Experience with Git and GitHub.

Ability to analyze field data and identify system-level issues.

Leadership & Communication

Experience serving in a Technical Lead or Senior Engineering role.

Experience mentoring a small team of engineers.

Ability to make sound technical decisions and clearly communicate the technical rationale to engineering stakeholders.