GENERAL SUMMARY

Performs a variety of duties in Bingo Operations, including greeting guests, informing guests of special promotions, answering questions, performing cashier functions for bingo related products, and selling pull tabs to guests.

CORE SCOPE OF POSITION

• Counts and verifies the beginning issues of cash from vault cage cashier.

• Counts and verifies the beginning and ending inventory of special game sheets, paper, pull tabs, daubers and other bingo related products.

• Sells bingo games to guests.

• Sells and replenishes Bingo pull tabs to guests.

• Calls back winning numbers to the Bingo Caller.

• Pays Bingo and pull tab winners. Secures payment from the Bingo Cage Cashier for single winners of $25 or more.

• Balances the sale of the pull tabs at the end of shift and reports any discrepancies (shortages or overages) on appropriate documentation.

• Responds to guests questions regarding Bingo Rules, programs, and promotions. Informs guests of current and future promotions.

• Answers the Bingo Reservation line and takes reservations for Fixed Base Units.

• Returns unused bingo inventories to paper room clerk at the end of shift.

• Deposits cash to the vault cage cashier at the end of the shift.

• Enters sales into Epic System and performs cash handling transactions.

• Protects company assets and reports any fraudulent activity.

• Understands and practices good safety and sanitation procedures.

• Complies with all governmental laws and regulations and all casino and departmental policies and procedures, including Title 31 Regulations, Minimum Internal Control Standards, and Tribal Gaming Commission Regulations.

• Performs all related and compatible duties as assigned.

FOUR STAR AND FOUR DIAMOND SERVICE COMMITTMENT

All Team Members will display a Forbes Travel Guide Four Star and AAA Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Viejas Casino & Resort.

INTERACTION

• Interacts with internal and external guests with a positive attitude and professionalism at all times.

SUPERVISION

• Does not provide supervision to others.

Required Skills

KNOWLEDGE AND SKILLS

• Excellent customer service skills.

• Must be motivated and sales oriented.

• Knowledge of computer systems.

• Knowledge of Epic System preferred.

• Good written, verbal, and interpersonal communication skills.

• Ability to maintain accurate records.

• Ability to multi-task, work in a fast paced, high stress environment.

• Must be a self-starter, punctual and able to adjust to change.

• Must be flexible to work different shifts.

Required Experience

EDUCATION/CERTIFICATION

• High school diploma or general education degree preferred.

EXPERIENCE

• Six or more months related experience and/or training.

• Cash handling experience.

KNOWLEDGE AND SKILLS

• Excellent customer service skills.

• Must be motivated and sales oriented.

• Knowledge of computer systems.

• Knowledge of Epic System preferred.

• Good written, verbal, and interpersonal communication skills.

• Ability to maintain accurate records.

• Ability to multi-task, work in a fast paced, high stress environment.

• Must be a self-starter, punctual and able to adjust to change.

• Must be flexible to work different shifts.