Our premiere 4-Diamond Resort is filled with excitement as we continue to grow and cultivate our community into a brighter tomorrow!  With the expansion of our Hotel and construction underway, we are on the horizon of becoming #1 in our market!  We are looking for action oriented people who enjoy the hospitality industry and can make it a WOW experience for our guests!  We believe in world-class service, ONE GUEST AT  A TIME, so we need world-class people who are professional, friendly and can deliver on our guest service promise with a smile!    

If you value teamwork, detail-oriented, self-motivated and can promote an environment that will help us achieve our vision of being #1 in our market, become a part of the Viejas team!    

Responsibilities for this role include:

 HOTEL   CHECK-INS/CHECK-OUTS

•   Processes room reservations, registrations, check-ins/check-outs,   requests, changes, and cancellations.
•   Offers guest other room options and/or up sells room when   possible.
•   Processes all payment types (adjustment vouchers, paid-outs,   correction vouchers, and miscellaneous charges) and provides changes. 
•   Handles monies, receipts, guest accounts and other forms   of credit.
•   Completes cashier’s report, prepares deposits, and counts   cashier bank at end of shift using computerized or manual systems.

   ASSISTS   WITH ROOM RESERVATION

•   Assists with making room reservations.
•   Maintains an inventory of vacancies,   reservations, and room assignments.
•   Identifies and explains room features to   guests.

   CONCIERGE   AND GUEST SERVICE

•   Acts as   concierge by supplying guests with directions and information regarding   property amenities, services, hours of operations and local areas of   interest.
  •   Welcomes and acknowledges all guests according to company standards;   anticipates and addresses guests` service needs; and thanks guests with   genuine appreciation.
  •   Answers   telephone calls, responds to all guest requests, and follows through to   assure satisfactory outcome and compliance.

   GENERAL   OFFICE AND SPECIAL PROJECTS

•   Makes other reservations such as restaurant,   shows, etc.
  •   Maintains and organizes work area, Lobby and   Front Desk area.
  •   Arranges transportation for guests/visitors.
  •   Partners with and assists other team members   to promote an environment of teamwork and achieves common goals.
  •   Attends staff   meeting for update on ongoing hotel activities and promotions.
  •   Follows   company and departmental policies and standard operating procedures, and   applicable governmental laws and regulations.
  •   Notifies Loss Prevention/Security of any guest reports of theft.
  •   Ensures that a   clean, safe, hazard-free work environment is maintained.
  •   Performs all   other duties.

Qualified candidates must have 1 to 2 years of related experience and/or training; guest servie experience preferred.  Ability to type 35 words per minute; knowledge of microsoft office; ability to multi-task and work in a fast-paced environment.  Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.  

We take good care of our team members by offering great perks such as rewards and incentives for top-notch performance, career advancement, paid time off, 401k, and a variety of discounts!

Required Skills Required Experience

+--------------------------------------------------------------------------+ | CHARACTERISTIC DUTIES & RESPONSIBILITIES OF JOB: | | | | E = Essential Element                       NE = Nonessential Element | +--------------------------------------------------------------------------+ | 40% Evaluates and treats residents according to physician’s orders and | | treatment plan. (E) | +--------------------------------------------------------------------------+ | 20% Screen all new admissions and therapeutically screen residents | | referred due to significant change or specified need. (E) | +--------------------------------------------------------------------------+ | 15% Provides proper documentation, i.e. evaluations, progress notes | | (weekly) goals, program participation (daily) and monthly reports (when | | applicable) on medical record. (E) | +--------------------------------------------------------------------------+ | 5%   Provides in-service education for the staff of the facility, as | | deemed necessary by Administration. (E) | +--------------------------------------------------------------------------+ | 5%   Establishes plans and goals for each resident in the Speech Therapy | | Program. (E) | +--------------------------------------------------------------------------+ | 5%   Represents Department at Patient Care Conferences, when residents | | on caseload are reviewed and weekly staffing of specific residents. (E) | +--------------------------------------------------------------------------+ | 5% Train/instruct family, staff and resident (when applicable) on | | maintenance and carry-over techniques. (NE) | +--------------------------------------------------------------------------+ | 3% Communicates with staff and residents’ families regarding treatment, | | goals and progress. (NE) | +--------------------------------------------------------------------------+ | 2% Attends professional in-services/conferences to maintain professional | | competency skills. (NE) | +--------------------------------------------------------------------------+