Job Description

DESKTOP SUPPORT OLYMPIAN

Do you have a passion for empowering people through technology?

If you answered yes, we want you to be our Desktop Support Olympian!

We are the premier provider of virtual Population Health and Care Management services in the nation. We are a leader in the movement towards healthcare delivery reform. Our growth has been phenomenal over the past 5 years.

Our ideal candidate is an experienced Healthcare Desktop Support Specialist who has helped to support in-office and remote teams, and can manage basic services including workstation troubleshooting, network troubleshooting, device and application installation and configuration, VoIP systems, Microsoft Exchange, and Windows Server 2016 (DNS, DHCP, DFS, and Active Directory). Your past successes have included reducing average ticket resolution times, ensuring zero unplanned server downtime, and professionally interfacing with external clients on project launches and implementations. You are highly organized and are knowledgeable about HIPAA regulations, privacy and security best practices, webpage administration, and Word Press.

You are looking for a healthcare organization where you can have an outsized impact and grow personally and professionally while helping the company and your colleagues thrive. You welcome challenges and see obstacles as opportunities for innovation and success. We can help you achieve your goals while making a difference.

At Vigilance, your work and leadership drives the engine that empowers us to revolutionize healthcare delivery. You stay current with industry news and updates and find opportunities to improve the company’s infrastructure and efficiency. You build meaningful relationships with your colleagues and external clients, and enable those around you to provide critical high-quality population health and care management services to our patients. With you helping us to grow and thrive, Vigilance will bring its transformative virtual healthcare services to all corners of our nation in the next 2 to 3 years.

To achieve our goals, we are in a strong growth mode and need to expand our workforce by 50+ passionate teammates and leaders over the next 3 to 6 months. You will be responsible for managing our network, ensuring all end-users are able to work efficiently, and interfacing with our IT consultant and vendor. You will provide consistent and professional communication to all staff and clients, report on department metrics, and build rapport and trust with stakeholders.

Our Desktop Support Olympian holds a critical role in the company. The person sitting in this seat has healthcare experience, understands what it takes to build a company, and has a strong sense of urgency to help us achieve our vision of transforming healthcare.

If this is who you are, or if you have a colleague who would thrive in this environment, come join our team and make a difference in our patients’ lives!

Company Description

Vigilance Health Inc. is a growing, innovative, progressive health care organization with a mission to provide coordination services to patients. Vigilance Health employs the optimal mix of Care Teams and health information technology.