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Customer Service Representative Part Time

Village Home Stores

Customer Service Representative Part Time

Geneseo, IL
Part Time
Paid
  • Responsibilities

    Job Summary

    Want to work at a growing, family-owned business? Village Home Stores is looking for an applicant with great people skills to be the first impression for our Geneseo showroom visitors and customers phoning the store. This applicant will also assist our Lighting Sales team with tasks in our award-winning lighting showroom. Village Home Stores provides lighting for home remodeling projects as well as entire new home lighting packages. Lighting is an exciting and ever-changing segment of the interior design industry.

    No Nights, Short Saturdays, No Sundays!

    Pay and final responsibilities will be based on applicant's experience. Are you self-motivated, energetic, and do you enjoy helping people? Apply to provide our customers with a high level of customer service and satisfaction while managing a variety of situations on a day-to-day basis in a fun and exciting work environment. The kitchen and bath industry is exciting and ever-changing. #wemakeavillage want to be a part of it?

    Responsibilities:

    Receive incoming calls from clients and industry professionals in a courteous manner

    Greet customers in store and over the phone/online, answering questions, engaging customers with merchandise, and providing exceptional customer service

    Organizing and maintaining an orderly appearance throughout the showroom

    Build product knowledge over time

    Help in ordering and receiving product for some of our departments

    Pull bulb packages , under cabinet lighting, and stock inventory, and switches and outlets for sold jobs

    Keep light bulbs, under cabinet lighting, and switches and outlet inventory up to date

    Review purchase orders and note backordered fixtures. Contact vendors to check on backordered fixtures

    Process replacement requests for fixtures and glass. Request credits for damaged or replacement product, and disposing of field destroy items

    Prepare damaged or returned goods to vendors by packaging, labeling and shipping

    Assist with labeling and organizing incoming window treatment jobs

    Update light fixture and window treatment tags in the showroom and create tags for new products

    Assist with maintaining lighting showroom and in the success of Village Home Stores in any way possible. Assist with hanging new product as needed. Assist with taking down and wrapping any sold display product. Keep lighting catalogs up to date and pull discontinued fabrics from the sample books for window treatments

    Qualifications:

    Strong written and verbal communication skills

    Detail-oriented

    Comfortable using computers

    Positive Attitude

    Team player who can work independently

    An outgoing personality with an interest in the interior design field and a desire to stay current with home trends

    Benefits/Perks

    Schedule TBD within these hours: M-F 8:30-5pm select Saturdays 8:30-12pm

    No Nights, Short Saturdays, No Sundays!

    6 paid holidays/year, immediate accruing of paid time off

    Company-matching retirement program

    Supplemental AFLAC insurance

    This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.