VillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented and motivated people who can grow with us and deliver best-in-class customer service on a scale not seen in the industry.

If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at VillaSport. We offer a fantastic work environment, competitive wages, and a benefits package including a 401(k) plan with a generous company match of up to 4% of your compensation.

POSITION SUMMARY:

As a member of the VillaSport home office team, the National Club Operations Director helps bring to life a high performance culture that develops, empowers and recognizes great employees and customer service, exceptional programs, and a clean, safe club to members and guests. In decisions and actions, the Club Operations Director is guided by VillaSport’s service vision and WE SERVE principles. This position has dotted line supervisory responsibility for Member Services and Housekeeping, and is responsible for developing and implementing Standard Operating Procedures and training materials, sharing best practices, assisting with strategic planning, helping achieve financial and NPS goals, ensuring consistency cross-property, and providing direction and mentorship to assigned department Supervisors . Though guided by the VP – Operations and VP – Facilities Management, the Club Operations Director is expected to be self-motivated, self-reliant, organized and able to handle concurrent projects and assignments.

LOCATION:

The National Club Operations Director will be based at one of the following club locations:

Cinco Ranch, TX

Cypress, TX

The Woodlands, TX

YOUR FOCUS AND OUR FOCUS:

To maximize revenue.

To control expenses.

To deliver excellent customer service.

To maintain the quality and cleanliness of your facility and work space.

QUALIFICATIONS:

Operations knowledge in high-end, resort-style, family-oriented facilities (club, hospitality or similar industries) preferred.

Training/presentation skills

Word, Excel and PowerPoint proficiency

POS, CRM, Inventory and Program Management Software Systems

Budgeting and analysis skills

Minimum five years in an operational leadership or management capacity for a high-end athletic club or hospitality company

Previous authoring of Standard Operating Procedures and training materials preferred

Process flow development

Specific experience in service and customer retention is a plus

Excellent written and verbal communication skills

Excellent editing and proofreading skills

Able to work with minimal supervision

Able to handle multiple concurrent projects and assignments

Excellent customer service and people skills

Friendly, outgoing, energetic, enthusiastic and motivational

Honest and ethical

Creative and resourceful

Strong leadership skills

College Degree preferred

For more information, please visit our website at www.villasport.com.

*** No unsolicited phone calls or resumes from recruiters. Any unsolicited resumes received will be deemed the property of our Company and no recruiting and/or placement fees will be paid out should the forwarding of said material result in hire. ***

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