POSITION SUMMARY:

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every new member has a positive buying experience and is warmly welcomed and oriented to the club. The team focuses on and executes best practices to ensure effective member acquisition, member integration, and the creation of NPS “Promoters”. The Member Experience Director is responsible for the club achieving its membership goals. This position will be provided with direct supervision by the General Manager and Assistant General Manager, and a dotted-line reporting relationship to the Vice President of Member Experience. The Member Experience Director must be highly organized and able to lead a department.

QUALIFICATIONS:

Relationship-based selling/servicing skills and training/presentation skills

Word, Excel and PowerPoint basic proficiency

Budgeting and analysis skills

Experience with grassroots marketing

Specific experience in customer engagement and retention is a plus

3 years sales management and leadership experience

Club and/or hospitality industry experience (high-end, resort-style, family-oriented facilities) preferred

Excellent written and verbal communication skills; great listening skills

Polished phone skills

Able to handle multiple and concurrent projects and responsibilities

Accountable for meeting deadlines

Creative and resourceful

Strong leadership skills

Skilled at rapport and relationship-building

Bachelor’s degree preferred

First Aid/CPR certification required within 90 days of hire date

VillaSport Athletic Club and Spa offers an exciting and fulfilling career opportunity for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented and motivated people who can grow with us and can deliver best-in-class customer service on a scale not seen in the industry.

If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at VillaSport. We offer a fantastic work environment, competitive wages, a complimentary club membership, and a benefit package that includes a 401(k) plan with a generous company match of up to 4% of an employee’s compensation.

For more information, please visit our website at www.villasport.com.

Please send your resume and salary range requirements.

No unsolicited phone calls or resumes from recruiters. Any unsolicited resumes received will be deemed the property of our Company and no recruiting and/or placement fees will be paid out should the forwarding of said material result in hire.