VillaSport Athletic Club and Spa offers an exciting and fulfilling career opportunity for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented Spa Director candidates with superb leadership, excellent customer service skills, and a passion for health and wellness who want to grow with us. We offer a fantastic work environment, competitive wages, and a generous benefits package.

POSITION SUMMARY:

This position leads the team of Spa Associates and Spa Providers and manages the operations of the VillaSpa department, ensuring that all VillaSport members and guests receive five-star service when visiting the spa.

This is a full-time position offered at an hourly rate of pay plus an excellent benefits package including PTO and a complimentary club membership.

YOUR FOCUS AND OUR FOCUS:

To maximize revenue.

To control expenses.

To deliver excellent customer service.

To maintain the quality and cleanliness of your facility and work space.

RESPONSIBILITIES INCLUDE:

Operate the VillaSpa department efficiently, effectively and with five-star service.

Warmly welcome all members and guests when they arrive and offer a fond farewell when they depart.

Answer incoming calls and emails promptly, provide accurate information and handle requests as appropriate.

Sell spa merchandise, assist customers in the shop, and employ suggestive selling.

Inform and prepare your Spa team for each day’s calendar of appointments/events/parties, etc.

Work at the Spa reception desk, multi-tasking reception duties and Supervisor duties.

Schedule Spa Providers based upon demand and occupancy trends – maximize Providers’ service time and minimize down time.

Together with Senior Spa Providers, ensure all service protocols are trained and followed.

Maintain Spa facilities, equipment and amenities in five-star condition at all times.

Creatively drive revenues; attract new clients and retain/sell more to existing clients.

Work with National Spa Director, GM and Home Office marketing team to promote spa services, gift cards, events and special holidays like Valentine’s, Mother’s Day and Christmas.

Ensure accurate POS transactions for all purchases and session/package redemptions.

Carefully manage all expenses, from labor to COGS to back bar/other supplies, to achieve targeted net profit.

Manage the spa retail purchasing and inventory process, per SOPs.

Regularly audit the spa pages on the VillaSport web site to ensure accuracy.

Handle all client requests or customer service recovery opportunities in a timely and professional manner.

QUALIFICATIONS:

Five-star customer service and problem-solving skills.

Excellent communication and selling skills.

Proficient computer skills; able to learn new software and systems efficiently.

Experience working for or managing a day spa.

Experience working for a high-end, high-touch, service-oriented business is a plus.

Experience leading a team and being a part of a high-performing team.

Servant leadership mindset.

Outgoing, friendly personality with ability to work with and serve all kinds of people.

Responsible and accountable; self-motivated.

High energy with a positive outlook.

Goal-oriented and resourceful.

College degree, progress toward a college degree, or equivalent skills gained through experience.

First Aid/CPR certificate required within 90 days of hire date.

For more information about VillaSport, please visit our website at www.villasport.com

Please include a resume along with your hourly rate pay range requirements.

California Privacy Rights Notice for Employees and Job Applicants

Under the California Consumer Privacy Act (“CCPA””), Syufy Enterprises (along with all of its affiliates) is required to inform California residents who are our employees and job applicants (together “consumers”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA.

Categories of Personal Information we collect. We collect the following categories of personal information about consumers who are California residents.

Personal and online identifiers (such a first and last name, email, address or unique online identifiers);

Categories of information described in section 1798.80€ of the California Civil Code (such as physical characteristics or description, social security number, driver’s license or state identification number, address, insurance policy number, and bank account number);

Characteristics of protected classifications under California or federal law (such as race or gender);

Professional or employment related information;

Education information;

Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;

Biometric information;

Internet or other electronic network activity information;

Geolocation data;

Audio, electronic, visual, thermal, olfactory, or similar information;

Other information about you that is linked to the personal information above; and

Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

How we use Consumers’ Personal Data. We use and disclose the personal information we collect for our business purposes. These purposes include without limitation:

Processing, evaluating, and communicating with you about your application, including to check references or your background, and communicate with you about other jobs that may interest you.

Other business purposes as identified in the CCPA, which include:

Auditing related to our interactions with you;

Legal compliance;

Detecting and protecting against security incidents, fraud, and illegal activity;

Debugging;

Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics

Internal research for technological improvement;

Internal Operations;

Activities to maintain and improve our business; and

Other one-time uses.

Other interactions with Syufy Enterprises and its affiliated companies. We may collect information about you that is unrelated to your employment or application to our company, if you are a business customer of one of our offered services or if you interact with one of our customers.

Contact Us. For more information or questions and concerns about any of our company practices, please contact us at:

Syufy Enterprises

150 Pelican Way

San Rafael, CA 94901

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