Membership Sales Lead Associate - VillaSport
VillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented and motivated people who can grow with us and deliver best-in-class customer service on a scale not seen in the industry.
If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at VillaSport. We offer a fantastic work environment, competitive wages, and a benefits package with a 401(k) plan with a generous company match of up to 4% of your compensation.
POSITION SUMMARY:
The Ambassador Lead will sell memberships by professionally and enthusiastically presenting the club’s features, benefits, services, programs and fees to potential members in an honest, welcoming and service-oriented manner. This role will focus on building relationships with prospective and new members through outreach activity to generate and nurture new membership leads. The Ambassador Lead will be highly visible and approachable in the club, proactively ready to greet, meet, or help a member at any time.
The Ambassador Lead will also assist the Member Experience Director with the hiring, training and directing of a team of Membership Ambassadors to ensure every new member has a positive buying experience and is warmly welcomed and oriented to the club. The team focuses on and executes best practices to ensure effective member acquisition, member integration, and the creation of NPS “Promoters”.
QUALIFICATIONS:
Skilled at providing memorable tours in a warm, helpful, friendly, low-pressure way
Sales skills with ability to connect and sell to potential members of all ages and backgrounds
Basic skills in MS Word and Excel, and at ease in learning and using new software (e.g., CSI, SharePoint)
Sales experience, including lead generation, lead nurturing and closing
Successful experience in five-star hospitality or customer service positions
Excellent written and verbal communication skills; great listening skills
Comfortable communicating to prospective and new members
Polished phone skills
Checklists and to-do lists are kept up to date, with assignments completed on a timely basis
Able to handle multiple and concurrent projects
Workplace is well-organized and neat
Able to work with minimal supervision; take initiative to get things done
Must have a flexible schedule with ability to work evenings, weekends and occasional overtime hours.
Team player
Positive outlook and demeanor
Genuine and sincere
True interest in helping others
Skilled at rapport and relationship building
High School diploma
College experience or degree is a plus, but not required
For more information, please visit our website at www.villasport.com