As a Guest Services Agent, you will be responsible for delivering a first-class experience to all our guests. We're looking for a hard-working, energetic employee who is passionate about hospitality and genuinely cares about our guests. We want you to lead the mission of creating a new standard for vacation rentals. Yes, you will be the biggest brand ambassador as your main priority is to ensure our guests are having the best vacation possible. This includes concierge-like services by adding services and experiences but also working with our operations team to quickly remediate any issues that might arise. Villatel is always looking to bring on Top Talent into our organization. If you are not contacted immediately for consideration, don't worry! We keep your resume on file for future consideration and will contact you when we have an immediate opening. We appreciate your interest in working at Villatel. To be considered for current or future opportunities please be sure to read our responsibilities and qualifications of the position you are applying for in order to be considered. Responsibilities: • Answer guest phone calls and respond to messages promptly with the goal of creating a welcoming relationship with the guest • Owning all guest issues and making sure there is a two-way communication line when assisting with guest issues • Working with the operations team and vendors to ensure we deliver the best guest experience • Work within a Property Management System (Track & Streamline), to modify existing bookings • Work within the operations tool (Breezeway) to create tasks and follow up on them • Service existing bookings by adding experiences and services to enhance the guest experience • Create partnerships and provide a concierge service to all our guest • Work with external/internal team members (operations, maintenance, housekeeping) to satisfy guest needs Qualifications: • 2 years of customer service experience in travel or hospitality is required, preferably in vacation homes • Effective communication skills in spoken and written formats with both internal and external customers. Attention to detail • Understanding property management systems (Track and Streamline a plus!) • Demonstrated ability to utilize internal computer software, web-based resources, and Microsoft Office programs. Ability to learn and utilize multiple systems in the completion of job functions • Ability to work in a fast-paced, metric-driven environment • Decision-making skills in situations where variables exist. Ability to assess situations and make mutually beneficial decisions within established guidelines Compensation: $18 - $20 hourly

• Answer guest phone calls and respond to messages promptly with the goal of creating a welcoming relationship with the guest • Owning all guest issues and making sure there is a two-way communication line when assisting with guest issues • Working with the operations team and vendors to ensure we deliver the best guest experience • Work within a Property Management System (Track & Streamline), to modify existing bookings • Work within the operations tool (Breezeway) to create tasks and follow up on them • Service existing bookings by adding experiences and services to enhance the guest experience • Create partnerships and provide a concierge service to all our guest • Work with external/internal team members (operations, maintenance, housekeeping) to satisfy guest needs