Job Description

Our company is seeking an Enhanced Customer Service Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the telecom industry. Come join our team of hard-working, talented professionals!

JOB SUMMARY:

• Perform sales functions for existing Combined customers as well as prospects. The agent may need to review the benefits of customer's existing coverage and to answer any service and claims questions customers may have.

• Perform Sales function and product needs analysis for the marketing campaigns.

• Provide an annual review of existing products as well as a needs analysis for existing customers in areas with no field agent presence.

• Follow up calls to customers and prospects within areas that maintain field agent presence to validate contact and perform sales function if needed.

• Provide information, and or problem-solving techniques for customers' existing products.

SKILLS/EXPERIENCE:

• Good communication and interpersonal skills

• Ability to multi-task, talking with customers

• Effective listening skills

• Problem-solving

• Business sense

• Professional demeanor

• Outgoing and engaging conversation skills

• High School or equivalent required

• Multiple Language skill a plus

PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development