Job Description

Vintage Design is a five-star flooring design and installation firm located in Orange County, CA. We are looking to find an energetic, organized team player to join our already stellar Customer Care Team. See below for job description:

THE CUSTOMER CARE REPRESENTATIVE HAS FULL RESPONSIBILITY FOR THE FOLLOWING FUNCTIONS:

• Coordination of repair items for both production and warranty service
• Will need to be in constant contact with field representatives for Vintage Design on a continual basis each day to ensure builder partners and/or homeowners are having their needs addressed
• Work in conjunction with other team members to properly schedule repairs in an urgent, time sensitive manner
• Communicate and follow-up with builder partners when having to complete PO-chargeable work and obtain necessary authorization for billing purposes
• Answer phone calls from homeowners and builder partners and correctly relay necessary information into proper service repairs or inspections

REQUIREMENTS

MANDATORY

• Proficiency in use of Microsoft Office
• Strong verbal and written communication skills
• Wants to be part of a team.
• Willingness to learn
• Problem solving skills
• Strong organization and time management skills

DESIRABLE

• Construction trade experience with a homebuilder or subcontractor

HOURS, COMPENSATION, & BENEFITS

• Monday – Friday, 8:00 AM to 5:00 PM with a one-hour lunch. Overtime hours as needed.
• $18.00 to $21.00 per hour. Full time, non-exempt.
• Heath, dental, vision, life, and other coverages available the first of the month following (60) days of continuous employment
• Enrollment in company sponsored 401(k) after (3) months of continuous employment
• PTO and paid holidays after (90) days of continuous employment

THIS POSITION REQUIRES AN INDIVIDUAL WITH STRONG WRITTEN AND VERBAL COMMUNICATION SKILLS, RELIABILITY, ORGANIZATION, PUNCTUALITY, AND AN ABILITY TO WORK WITHIN A TEAM.

Company Description

Vintage Design is a family owned and operated full-service design center and flooring subcontractor that has been successfully servicing homebuilders and homebuyers throughout Southern California for thirty years. Since 1986, Vintage Design has earned a reputation in the industry and with the public for its integrity, fairness, and unsurpassed ability to deliver the products and services necessary to turn a house into a home. The end result is a personalized home that complements the individual style of each and every homebuyer - a home they will delight in for years to come.