Benefits:
Travel compensation
Free uniforms
Training & development
Virtual Assistant (Remote – NY)
Location: Remote (Candidates do not need to be residing in NYC; however, close proximity to the NYC area is preferred for occasional in-person events and team activities.)
Hours: Approximately 5 hours per week to start, with opportunities for additional hours and growth
About Us
Palmer Concierge Physical Therapy is a concierge physical therapy practice dedicated to providing exceptional, personalized one-on-one care throughout New York City. We pride ourselves on delivering a premium patient experience from the first point of contact through every step of care.
We are seeking a highly organized, reliable, and detail-oriented Virtual Assistant to support our administrative operations, assist with patient communication, and contribute to the continued growth of our practice.
This is a remote position. While candidates do not need to live in NYC, individuals located within close proximity to the NYC area are preferred to allow for occasional in-person events, team gatherings, and social media content days. Travel time for approved in-person activities will be compensated.
Key Responsibilities
Manage incoming calls, patient inquiries, and new patient leads with professionalism and warmth
Schedule consultations and physical therapy appointments
Follow up with prospective and current patients via phone, email, and text
Monitor and respond to emails and voicemails promptly
Assist with insurance-related administrative tasks as needed
Provide general administrative support to the clinical team
Maintain accurate records and assist with administrative tracking
Support marketing initiatives and social media content creation
Assist with special projects as the practice continues to grow
Qualifications
Excellent verbal and written communication skills
Strong organizational skills with exceptional attention to detail
Ability to work independently and manage priorities in a remote environment
Proficiency with Google Workspace (Gmail, Google Calendar, Google Sheets, and Google Docs)
Professional, friendly, and patient-focused demeanor
Strong customer service skills and a proactive approach to problem-solving
Previous experience in administration, customer service, healthcare, or a medical office setting is preferred but not required
Schedule & Growth Opportunities
Approximately 5 hours per week to start
Opportunity for additional hours and responsibilities as the practice continues to grow and while primary VA is on vacation
Requirements
Remote position; candidates may live outside of NYC but should be within reasonable proximity for occasional in-person events when needed
Availability to attend occasional in-person team meetings or practice events in NYC
Reliable internet connection and a quiet, professional workspace for handling patient communication
Strong understanding of professionalism, confidentiality, and exceptional customer service
How to Apply
Please send your resume to: Info@PalmerConciergePT.com
If you are proactive, organized, detail-oriented, and passionate about creating exceptional patient experiences while supporting a growing healthcare practice, we would love to hear from you. We look forward to meeting you and hopefully welcoming you to the Palmer Concierge Physical Therapy team!
Flexible work from home options available.