Job Description

This role is an individual contributor with a primary focus on execution. This position is at a developing professional level and solves a range of straightforward problems and analyzes possible solutions using standard procedures. This position receives a moderate level of guidance and supervision.

Responsibilities
This role administers the business processes related to the admittance and ongoing management of Visa clients, including licensing, sponsorship, BIN and other numeric id assignments, as well as mergers and closures.
• Analyzes licensing eligibility and requirements per Visa Rules including cross border and foreign branch licensing.
• Provides ongoing business assessment and advice to prospective and current clients related to administration of their licenses, including sponsorship options, license upgrades, mergers, acquisitions and terminations.
• Manages requests for Bank Identification Number (BIN) Licensing and other numeric ids.
• Assesses operational opportunities to increase service quality or efficiency.
• Assesses client profile to ensure accurate information and effective use of Visa’s numeric resources.
• Defines reasonable commitments to meet customers’ expectations based on established processes and SLA’s.
• Negotiates and coordinates resources to ensure delivery on commitments.
• Perform training/‘buddy system’ functions as requested with new staff or those taking new responsibilities.
• Identifies trends in the business and escalates to management any areas potentially needing to be re-evaluated; provides recommendations accordingly.
• Provides project support as directed; for example, administering client conversions.
• Responds to questions/issues across breadth of licensing, BINs and other numerics; requiring understanding of Visa Bylaws and Visa Rules, banking structures, holding companies and regulatory requirements,
• Works independently with moderate  guidance; makes decisions across breadth of licensing issues raised by client; using pre-defined parameters as guidance only and escalates as necessary.
• Ability to formulate recommendations and refer cases to Manager for scenarios that are not commonly experienced in daily client interactions (ex. cross border issuance questions)
• Ability to illustrate explain client realignments/hierarchies and interdependencies across Visa enterprise.
• Ability to understand client licensing data impacts downstream processes and depts.; escalation of issues as appropriate.