Job Description

JOB SUMMARY The role as completes optometric pre-screenings and other duties during a Remote Optical exam. This position is instrumental to both the patient and the Optometrist; this role enables the Doctor to perform a quality and comprehensive medical exam, while simultaneously interacting and communicating with patients. WHAT WOULD YOU DO? THE SPECIFICS.

• Responsible for assisting patients during pre-testing and during the remote eye exam. Performs the onsite duties required enabling the Remote Optometrist to complete a thorough exam.
• Understands ocular terminology and diseases and knows the ocular abbreviations. Documents patient files as need or directed by the Doctor.
• Effectively communicates pre-testing and exam steps to the patient, ensuring the patient is comfortable and confident in the quality of the comprehensive eye exam provided by the Optometrist
• Completes visual field testing and retinal screening photos required by Remote Exams.
• Reviews prescriptions and/or patient information carefully and identifies special needs.
• Consults with the optician, Doctor or Retail Management when necessary.
• Understand patient and customer concerns, effectively resolves through communication. Partners with District Manager when necessary to resolve customer service concerns.
• Oversees the Remote Exam Scheduler, receives new appointments, confirms and attempts to schedule appointments as needed.
• Receives payment and completes financial paperwork needed to record exam revenue and expenses accurately.
• Fills out referral forms and follow-up paperwork as required.
• Follows all safety protocols and ensures equipment, both Doctor's and pre-test are properly maintained.
• Orders and maintains supplies and pharmaceuticals as directed.
• Follows all store and corporate policies and procedures.
• Participates in regularly scheduled mandatory communications meetings in order to keep informed of changes in corporate policies and initiatives.

Qualifications

WORK EXPERIENCE

• 3+ years Medical Technician Experience (Required)
• 3+ years Retail Experience with Keyholding Responsibility (Required)

EDUCATION

• High School Diploma or equivalent. Preferred

LICENSES, CERTIFICATIONS, PROFESSIONAL AFFILIATIONS

• Internal National Vision Certified Optometric Technician - Level 1 or 2 Upon Hire (Preferred)

ADDITIONAL SKILLS

• Previous retail/optical experience preferred, but not required. Preferred
• Ability to learn optical knowledge.

Additional Information

Taking Care of our People! We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates. We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within. We value and respect the unique and individual differences that everyone brings. We embrace all differences in matters of diversity, equity, and inclusion to create a place where people want to come, stay, and do their best work.

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.